Denny Bray has joined VoiceLog LLC as Director of Live Agent Verification Services. Mr. Bray's extensive experience in long distance and call center work will enable VoiceLog to continue to provide excellent third party verification services.
Broomfield, CO (PRWEB)October 27, 2003-- VoiceLog LLC, the leading provider of Third Party Verification and Call Center Recording Services, has announced the addition of Robert Denny" Bray as Director of Live Operator Verification Services. Mr. Bray will be in charge of all operations of VoiceLog Third Party Verification provided using live agents, as opposed to VoiceLog automated services.
Mr. Bray has a long and distinguished career in the telecommunications industry, with special emphasis on Third Party Verification. In 1991, Mr. Bray joined MCI as a sales associate in its telemarketing group and was quickly promoted several times to reach Senior Manager status in 1996, managing over 1,000 representatives and then supporting 16 call centers nationally. While at MCI, he won more than eleven recognition awards. Prior to joining VoiceLog, he was Senior Manager at AT&T Broadband, where he managed 13 call centers offering local telephone service. His involvement in Third Party Verification includes seven years of selecting and managing Third Party Verification vendors and managing TPV programs at AT&T and MCI. In addition, Mr. Bray has been involved in a call center start-up company and enjoyed a distinguished and decorated tour in the US Navy.
Mr. Brays duties will include management of the VoiceLog TPV call center, including recruiting, hiring and training of English and bilingual verification agents, switch and telephony operations, workforce management, quality assurance, and reporting.
Were very, very pleased to have Denny on board at VoiceLog", said Jim Veilleux, President. With his strong background in call center operations, he has the skills required to ensure that our live agent verification services are second to none. And his long involvement in third party verification comes from a clients perspective, which means he understands very well our emphasis on high-availability, high quality services. With Denny here, we now have all the pieces in place to offer the best TPV services at a lower price than the industry has ever seen."
In addition to its verification services, VoiceLog now offers Call Center Recording Services, allowing call centers to have full-time recording and monitoring capabilities on a pay as you go" basis. VoiceLog Call Center Recording services include full-time and on-demand recording, quality monitoring and record scoring, transcription, and recording storage and archival.
VoiceLog is the world leader in Third Party Verification, serving more telecommunications, electric utility and natural gas companies than any other – worldwide. VoiceLog third party verification services include speech recognition and touch-tone driven automated verification, web and email-based verification callback services and live agent verification. VoiceLog features include 24x7 availability, 99.999% reliability, 100% digital recording and playback accessible by Web or telephone, Any Language on Earth language support, and a host of additional offerings.
For more information about VoiceLog, contact Larry Leikin at 301-230-2129 or lleikin@voicelog.com or visit our websites at www.voicelog.com or www.virtuallogger.com.
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Contact: Larry Leikin, 301-230-2129, lleikin@voicelog.com
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