Auditel Inc. of Florida explains why phone companies complaints have risen 65% in the past year. Do you want to understand how to get refunds on billing errors? Are you certain that your phone bills are accurate? Your local phone bills need to be analyzed by a trained professional. Have you ever had a telecom audit?
Orlando, FL, September, 2003 Auditel desires to educate the business and government communities on one important fact; they are almost certainly paying for errors in their telecom bills. USA Today, July 31, 2003, reporter Andrew Backover noted, Phone company billing complaints jumped 5,523 in the first three months of 2003, up 65% from a year earlier, the Federal Communications Commission says." In the same article, SBC says, Most often, customer complaints center on being overcharged, rising fees and confusing bills."
"We have found most companies don't have a trained billing auditor, and most have never had a detailed telecom audit," says Auditel President Barbara Clements. "Through no fault of their own, your AP Department can't identify tariff billing errors. Many corporations assume their telecom service staff has the time and training to audit their bills. We have found that many large corporations have a telecom department, but almost none have a telecom billing staff."
Having a complete audit is like having a car washed versus having the car detailed. The same is true of an audit. Some firms cherry pick" the tops of phone bills, while others use bill scanning software. For a full audit choose a firm with a different approach including; Customer Service Record review, tariff analysis, inventory index, contract review, and bill consolidation. Tariff trained auditors produce better audits. Too many firms have minimums leaving tariff violations, errors, and mistakes. If youre uncertain of any telecom audit, get a second opinion.
Why are your bills overcharged? Reasons include human error, LEC portability, computer error, contract clauses, incorrect order placement, inaccurate rates, mergers and acquisitions, etc. By placing correct orders, maintaining current accurate records, a refund is available, if an error exists.
Auditel Inc. of Florida: providing auditing solutions for businesses and government entities for over 13 years. Auditel offers telecom audit outsourcing, training, and consulting. Auditel Telecom Workshops now available to the Entrepreneur.
Barbara Clements, President
Auditel Inc. of Florida
800-473-5655
www.auditelinc.com
auditel@earthlink.net
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