Summary of 2003 Customer Satisfaction User's Group Meeting - Service Excellence Awards presented to BEA Systems, IBM, Ingram Micro, Gelco, Puritan Bennett, and Oki Data.
MINNEAPOLIS, MN (PRWEB) September 4, 2003– Last month, 47 delegates from major computer manufacturers and service companies around the country met in Minneapolis for the annual Service Performance Benchmark Users Conference. Each year, benchmark participants gather to review the progress Service Performance Benchmarks administered by SERVICE 800, Inc. of Long Lake, MN.
At the event, SERVICE 800 recognized several benchmark participants for their outstanding commitment to customer satisfaction for service performance. Award recipients included; BEA Systems, IBM, Ingram Micro, Gelco, Puritan Bennett, and Oki Data. Criteria for the service award include:
• Participation in an industry benchmark for five consecutive years
• Scoring at or above average industry performance
• Providing input and energy to the industry benchmarking effort by attending program sessions, such as benchmark users meetings or advanced work groups
• Offering input and energy for the on-going evolution of the benchmark offerings
• Proving its commitment by going beyond basic measurement to advanced measurements and requests for further analysis
Congratulations to all award recipients for their unwavering dedication to deliver world-class service and support to their customers.
Other meeting highlights included: discussions about survey and benchmark mechanics; debates about possible new benchmarks; participant mind share roundtables to exchange ideas as to how to maximize customer satisfaction measurement efforts; and a review of the economic forecasts for the technology and services market segment, delivered by nationally-known economist
Dr. Paul Anton.
The 2004 Service Performance Benchmark Users Conference will take place August 4 and 5 at SERVICE 800 world headquarters in Long Lake.
For More Information — To learn more about the Service Performance Benchmark Users Conference and SERVICE 800 visit www.service800.com or contact Jan DeMatteo at 1-800-475-3747 or jan@service800.com.
About SERVICE 800 — Founded in 1989, SERVICE 800 designs and administrators real-time customer satisfaction measurement programs, helping service organizations follow up with their customers within hours or days of service events. The company utilizes a distinctive follow up telephone interview process along with e-mail, web, and other survey techniques to measure customer satisfaction. With offices in Minneapolis and London, SERVICE 800 has been measuring customer satisfaction for corporations throughout the world for over a decade.
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