NCIC Operator Services announced today that INFONXX, Inc., has been selected to provide basic directory assistance services to their customer base.
Bethlehem, PA (PRWEB) October 13, 2004 -- NCIC Operator Services announced today that INFONXX, Inc., has been selected to provide basic directory assistance services to their customer base. NCIC will be including Enhanced Directory Assistance services into their portfolio sometime next year. Bethlehem, Pa.-based INFONXX is the world's premier provider of directory assistance and enhanced information services.
NCIC, of Longview, Texas, is a wholesale provider of operator services serving a base of about 200 customers, including PTTs/dominant foreign telecommunications companies, payphone systems, Competitive Local Exchange (CLEC) providers, Incumbent Local Exchange Carriers (ILEC), hospital and hospitality telecommunications services, and inmate telecom providers. Initially created to fill a void in the international operator services industry, NCIC began delivering a competitive operator service offering that helped increase profits for phone companies located in various countries. Only a handful of large U.S. carriers provided international operator services. Due to a consolidation of the operator services industry in the U.S., NCIC later filed for certifications in each state to begin providing services to U.S.-based telephony carriers in 1997.
"With the decreasing margins in the telephone industry, many companies are looking to outsource more expensive labor-intensive services and products," said NCIC President Bill Pope. "By partnering with INFONXX, we are now able to offer a full range of products that allow smaller companies to eliminate more expensive services and in some cases create new revenues using the competitive services provided by our tailored operator service products. And for CLECs and LECs, INFONXX's customer focused solutions give us the competitive advantage against the other wholesale operator service offerings."
"Meeting NCIC's unique needs through our directory assistance services, network technology and flexibility makes this a win-win for us," said Margaret Scholl, INFONXX CEO North America. "It's a privilege to partner with this information services leader. "
About NCIC
NCIC Operator Services stands for excellent customer service, technological innovation and creative market strategies. The company's history began with a small operator center founded by Jay Walters and Bill Pope in 1996. NCIC launched into world markets almost overnight. Since then, NCIC has built an organization handling more than two million inbound calls a month, making it the largest privately owned operator service company in the United States. Today NCIC serves some of the fastest growing regions in the world, with operator services in the U.S. and 45 countries worldwide.
About INFONXX
As the largest non-carrier directory assistance supplier in the world, INFONXX provides industry-leading products and services including 411 Plus® enhanced directory assistance; TeleMás® Spanish-language services; InfoSave® directory assistance for corporations; MobileSource®, the industry's first access to wireless listings in the United States; and directory assistance via text messaging through Text DirectSM. Based in Bethlehem, Pa., USA, INFONXX employs thousands of customer service representatives and support personnel who manage over 210 million listings globally at eleven locations around the world. Visit the company's Web site at http://www.infonxx.com.
INFONXX, Inc.
3864 Courtney Street, Suite 411
Bethlehem, PA 18017
USA
610.997.1000
888.463.6699
610.997.1050 fax
www.infonxx.com
Media Contacts:
Paul Ciotta, INFONXX, Inc.
610-997-6090
610-349-0204 (wireless)
paul.ciotta@infonxx.com
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