The following consumer advice is from the Federal Communications Commission concerning telephone service companies that dont offer flat-fee pricing.
(PRWEB) October 14, 2004 -- The following consumer advice is from the Federal Communications Commission concerning telephone service companies that dont offer flat-fee pricing:
Treat your telephone service just like any other major consumer purchase. You should review your monthly telephone bills just as closely as you review your monthly credit card and bank statements.
Ask yourself the following questions as you review your telephone bills:
- Do I recognize the names of all the companies listed on my bill?
- What services were provided by the listed companies?
- Does the bill include charges for calls I did not place and services I did not authorize?
- Are the rates charged by each company consistent with the rates that the company quoted to me?
Keep in mind that you may sometimes be billed for a call you placed or a service you used – but the description listed on your telephone bill for the call or service may be unclear.
If you dont know what service was provided for a charge listed on your bill, ask the company that billed the charge to explain the service before paying the bill.
The cost of small, incorrect charges for telephone-related services adds up over time. Make sure you know what service was provided for small charges. Crammers often try to go undetected by submitting $2 or $3 charges to thousands of customers.
Keep a record of the telephone services you have authorized and used – including calls placed to 900 numbers and other types of telephone information services. These records can be helpful when billing descriptions are unclear.
Carefully read all forms and promotional materials – including all of the fine print – before signing up for telephone services.
Companies compete for your telephone business. Use your buying power wisely and shop around. If you think that a companys charges are too high or that their services do not meet your needs, contact other companies and try to get a better deal.
|
