'One click' features that stop the collection process on any check, or issues a refund, offers clients point of incident control to improve the process and lower the cost of resolving customer service disputes
Oxnard (PRWEB) April 19, 2004--JUSTCHEX, LLC, ("JU$TCHEX") the leader in online processing of returned checks (http://justchex.net) has completed the deployment of their 'one click' online customer service tool set. These tools give their clients workflow access to intervene at any point in the collection process to solve customer service issues related to a returned check. They can cancel a check in process or refund a check that has been collected. Theses features are especially helpful for transactions that involve stolen checks or other transactions where their customer was actually a victim.
When a client clicks a refund or cancel button they have real-time access to view the transaction history for the check as a reference and confirmation. As they click to issue a refund or cancel the collection process, that adjustment updates all associated accounting for that transaction. This process is designed for prompt resolution and the elimination of the extra work normally associated with resolving and documenting such disputes.
"It is easy to test your current response times to any customer visiting one of your locations or calling in about a problem regarding a returned check. If you are unable to access and view a complete transaction history of any customer check throughout the collection process and extend them a one-click refund or cancellation within ten seconds, then you do not have the optimal solution," according to Robert Patton, a check recovery consultant with Empact Corporation.
The company reports that clients are leaving more traditional check processing and collection companies for their completely automated online solution. The justchex.net web site is the login point to access a high-volume transaction platform that processes all returned checks in a rule-based environment. The site offers partial or complete processing automation depending on the needs of the client, along with full online reporting.
"We switched from probably the best known name in check processing to the online automated service provided by JU$TCHEX. Not only are our monthly fees gone, but we get a higher pay-out per recovered check and the online tools like the one click refund button give us total control of any customer service issues that arise during the collection process," according to Mike Dillon of Party Galaxy, a retailer operating party stores in Oklahoma.
"Collections are often done in-house because companies do not want to risk their customer relationships with a third party collection agency. They reserve the collection agencies for the stubborn or aged cases. This of course only makes it harder for the collection agency to perform and in many cases leads to the type of frustrated exchanges on the phone that they tried to avoid. Our solutions let our client intervene whenever necessary without maintaining a dedicated department," according to Richard McShirley of JU$TCHEX.
About JU$TCHEX:
JU$TCHEX is an IBM business partner that provides online end-to-end processing solutions (http://justchex.net) for returned checks. The solutions can be delivered in automated or do-it-yourself formats. There are no charges or fee for a client to initiate service. JU$TCHEX provides service to thousands of client locations. Service models and functionality are available to meet the needs of small, franchise, mid-market and enterprise clients. JU$TCHEX also partners with collection agencies as a technology platform provider. JU$TCHEX has positioned itself as a leader by listening carefully, thinking ahead, and moving with purpose to provide clients with access to the best solutions. JU$TCHEX is a registered service mark of JUSTCHEX, LLC.
For more information please visit http://justchex.net, or call JU$TCHEX at 805-604-4472.
Contact: pr@justchex.net
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