Single point authentication and permissions gateway now simplifies support access across large and complex organizations.
Newport Beach, CA August 17, 2004 -- LiveTime Software today announced that the latest versions of LiveTime Support Desk and LiveTime Help Desk now fill the gap between multi-domain Active Directory (AD) access and J2EE support applications. LiveTime has the ability to scan across multiple domains to locate its users, enabling customer support with greater security and lower administration overhead. The user details are synchronized between LiveTime and the AD to ensure the information is up-to-date at all times.
Regardless of the organizations structure, LiveTime supports the proper AD workflow. This is of significant importance for complex environments such as universities that segment users into groups within domains.
Until now, tight integration between the infrastructure provided by Active Directory and J2EE was simply unavailable," said Dr George Vossos, CTO of LiveTime Software. LiveTime fills this gap by providing an interface that enables the LiveTime J2EE application to authenticate users using ADS single sign-on environment. Our customers are thrilled," continued Dr Vossos, as they can offer the very best support experience for the thousands of users across multiple domains through centrally managed access to LiveTime."
Multi-domain AD access to LiveTime is easily achieved by domain administrators, but the benefits for users are immense. The secure connection between domain groups provides a channel that permits access by users in one domain to knowledge and resources in other domains. This functionality gives LiveTime users a bigger pool of knowledge to draw on when handling cases and standardizes processes across organizations.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTimes vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit http://www.livetime.com
Media Relations contacts:
USA: Bill Gram Reefer reefer@worldviewpr.com
Suite 920, 4100 Newport Place, Newport Beach, CA 92660, United States of America
Phone: +1-949-752 1660, Fax: +1-949-752 1649
Europe: Mike Fellows mike@livetime.com
Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom
Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150
Asia Pacific: Kerry Butcher kerry.butcher@livetime.com
Level 5, 22 William Street, Melbourne, VIC 3000 Australia
Phone: +61-3-9620 7588 Fax: +61-3-9620 7533
LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.
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