LiveTime's new, Web-based, J2EE call center knowledge base technologies are now available to government agencies through the GSA schedule via partnership with Rave Computer Association Inc.
Newport Beach, CA (PRWEB) October 3, 2005 -- LiveTime Software, a leading provider of Java 2 Enterprise Edition (Java EE) based service desk software, today announced its web-based, vendor-neutral Help, Support, and Service Desk software solutions are available to federal agencies via the United States General Services Administration (GSA) GSA Advantage!® program, through an alliance with Rave Computer Association, Inc. As a result, federal agencies can now take advantage of LiveTimes leading solutions for incident, knowledge, asset, and service-level management.
LiveTime provides web-based, vendor-neutral Help Desk software, Support Desk software and Service Desk software, complete with sophisticated problem identification, resolution, knowledge base and service-level management capabilities. LiveTimes pure Internet architecture represents a major advance in the way service and support is delivered. Using open industry standards, LiveTime speeds problem resolution, reduces support costs with an intuitive user interface, and incorporates support for IT Infrastructure Library (ITIL) and Sarbanes-Oxley (SOX) best practices.
Now, the GSA will make available to all federal agencies LiveTime's complete list of offerings for service desk management. This includes LiveTime Help Desk, which streamlines internal customer support interactions within any organization, as well as LiveTime Support Desk to assist with managing external customers and partner networks. LiveTime delivers solutions that leverage the latest technologies to improve service delivery. And in association with Rave, customers receive leading service and expertise.
Specializing in an industry that is constantly changing has been a challenge as we have updated and upgraded our skill sets and the services we deliver to meet our customer's "added-value" requirements," said Rick Darter, CEO and President of Rave Computer Association, Inc., a provider of quality products and services to public agencies since 1988. We have remained focused on our core competencies and have not deviated from our quality of service, integration of multi-vendor hardware and software, usage of best of brand products, or our commitment to building long term relationships," he continued. We are pleased to partner with LiveTime Software and to offer their products to the Public Sector through our GSA Schedule."
A heavy reliance on IT, combined with the need to justify budget expenditure, has prompted many in the public sector to seek reliable, cost-effective and easy to use solutions that offer rapid ROI and robust reporting capabilities. Reducing costs through increased staff productivity and reduced call volume can enhance public perception of an organization by enabling faster and more accurate responses to peoples inquiries or requests for services. "As government budgets are reduced or re-prioritized, public sector organizations must improve both internal and external customer service and satisfaction and maximize their operational efficiency. What these organizations need are the tools to deliver effective service to the public while managing or reducing overall costs," said Todd Nugent, Director of Sales, North America at LiveTime Software. "Our inclusion on the GSA schedule enables us to further expand our federal sales channel and simplify the government purchasing procedure for our products."
About Rave Computer Association, Inc.
Rave Computer Association, Inc., a privately held company based in Sterling Heights, Michigan, provides ruggedized SPARC-, Intel-, and AMD-based computer systems, along with storage, backup, and turnkey solutions that meet the government and militarys diverse requirements. Rave's unique services enable customers to enjoy tailored levels of customization and support that match their needs.
Visit http://www.rave.com for more information, or call (800) 966-7283.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTimes vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom.
For more information visit http://www.livetime.com
Media Relations contacts
Europe: Mike Fellows
Suite 5, 107 Promenade, Cheltenham, GL50 1 NW, United Kingdom
Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150
USA: Bill Gram Reefer
Suite 255, 4100 Newport Place, Newport Beach, CA 92660, United States of America
Phone: +1-949-752 1660, Fax: +1-949-752 1649
Asia Pacific: Kerry Butcher
Level 5, 22 William Street, Melbourne, VIC 3000, Australia
Phone: +61 3 9620 7588, Fax: +61 3 96207533
LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.
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