Senior satisfaction with their electric wheelchair service wins this nod of approval.
(PRWEB) November 3, 2005 -- The SCOOTER Store, America's leading supplier of scooters, power chairs and electric wheelchairs for people with limited mobility far surpassed the 90 percent senior satisfaction rating required by Senior Approved Services, an independent consumer-driven survey company. Senior Approved Services was founded as a method to actively advocate for the right of all seniors to receive excellent care and they only recommend services, products and resources meeting or exceeding this high standard.
Millions of seniors are in need of the kind of assistance offered by The SCOOTER Store. According to the Centers for Disease Control (CDC) more than 1.8 million seniors age 65 and older were treated in emergency rooms for fall-related injuries. (CDC 2005). Of those who fall, 20 percent to 30 percent suffer moderate to severe injuries such as hip fractures or head traumas that reduce mobility and independence. Federal health statistics show that about 34 percent of the U.S. population aged 70 or older reports difficulty walking a quarter of a mile. Many seniors need a power chair or scooter to help them get around.
The Senior Approved certification requires an independent confidential survey of senior clients (and family members) that asked how they felt about The SCOOTER Store’s service, personal in-home visits conducted by personal mobility consultants, response time, and how they felt about The SCOOTER Store’s fulfillment of promises made.
“Our goal is to help seniors connect with verifiable quality services,” says Barbara Mascio, founder of Senior Approved. ”Twenty percent of the companies who contract with us to do this survey don’t meet our requirements. Many of the seniors we contacted about The SCOOTER Store’s service were stressed and not feeling very well, so to get the exceptionally high marks they did was quite phenomenal.”
Many of the senior clients and their family members added unsolicited comments to the survey, which included statements such as:
“They hold true to everything they promise in their advertising. I put them to the test because I was skeptical – they are honest people, you can feel safe to call them.”
“My dad is working in the garage on his wood crafts again. You have added an extra 10 years to his life. Bless you!”
“The fact that these comments were added voluntarily really impressed us,” says Mascio.” We look for companies that treat seniors like gold and The SCOOTER Store definitely qualifies.”
Founded in 1991 The SCOOTER Store started as a dream to help people with limited mobility regain their freedom and independence with the use of scooters, power chairs and electric wheelchairs. Personal one-on-one service is the cornerstone of The SCOOTER Store and their service is based on a core ideology: "Always Do the Right Thing," The SCOOTER Store has grown from a vision into a highly successful national enterprise with more than 1,000 employees.
For more information about mobility assistance, scooters and electric wheelchairs, call 1-866-703-0340 or visit us on the Web at http://www.thescooterstore.com/news.aspx
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