Partnership Expands to Include Help Desk and Support Desk Appliances
Newport Beach, CA (PRWEB) -- November 29, 2005 -- LiveTime® Software, a leading provider of Service Management solutions, and Rave Computer Association, Inc. have entered into a strategic alliance that enables Rave to resell LiveTime’s new Help Desk and Support Desk Appliances to the North American Market.
The benefits to businesses that invest in these solutions are significant and ongoing. The LiveTime Appliance reduces the effort and wasted time that is usually associated with installing, configuring, and then maintaining a server. “We saw a real need for a complete plug-and-play solution for organizations that want a highly tuned, pre-configured, hardened service and support solution with virtually no maintenance,” said Dr. Darren Williams, CEO of LiveTime Software, Inc. “LiveTime’s appliance models are truly unique, and since Rave’s success spans a diverse customer market, we are confident they will be widely accepted in the market,” he said.
Since 1988, Rave Computer Association, Inc. has provided hardware and software solutions to meet their customers' diverse requirements through integration, customization, and value-added services, but this is the first time that a Customer Service solution has been offered pre-installed and ready-to-run. “These products ensure customers a secure, fault tolerant, plug-and-play solution that will have them up and running within a day” said Tony Scicluna, Vice President of Sales, of Rave Computer Association. “We are pleased be the first to offer these appliances to the market,” he continued “There is no question this will be a popular choice for customers who need the assurance of security and the flexibility of Open Source.”
About Rave Computer Association, Inc.
Rave Computer Association, Inc., a privately held company based in Sterling Heights, Michigan, provides ruggedized SPARC-, Intel-, and AMD-based computer systems, along with storage, backup, and turnkey solutions that meet the government and military’s diverse requirements. Rave's unique services enable customers to enjoy tailored levels of customization and support that match their needs. Visit http://www.rave.com for more information, or call (800) 966-7283.
About LiveTime Products
LiveTime products are all 100% web based and vendor neutral, complete with sophisticated problem identification, resolution, knowledge base and service level management capabilities. LiveTime Help Desk is a Web-based Help desk management solution that provides enterprise-class IT support functionality to organizations. LiveTime Support Desk delivers the same level of functionality to organizations of all sizes who offer support services to their external customers. The new LiveTime Appliances leverage the power of LiveTime's proven Service Management software with leading Enterprise Operating Systems and Hardware. For more information about LiveTime products visit www.livetime.com.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com.
Media Relations contacts
Europe: Mike Fellows
mike.fellows@livetime.com
Suite 5, 107 Promenade, Cheltenham, GL50 1 NW, United Kingdom
Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150
USA: Bill Gram Reefer
reefer@worldviewpr.com
Suite 255, 4100 Newport Place, Newport Beach, CA 92660, United States of America
Phone: +1-949-752 1660, Fax: +1-949-752 1649
Asia Pacific: Kerry Butcher
kerry@livetime.com
Level 5, 22 William Street, Melbourne, VIC 3000, Australia
Phone: +61 3 9620 7588, Fax: +61 3 96207533
Rave: Doris Block-Tomlinson
doris@rave.com
36960 Metro Court
Sterling Heights, MI 48312, United States of America
Phone: +1-586-939-8230, Fax: +1-586-939-7431
LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.
# # #
|
