Lenny Laskowski, President of LJL Seminars™, based in Stratford, CT has announced the addition of five customer service programs to his selection of available programs.
(PRWEB) December 21, 2005 --Lenny Laskowski, President of LJL Seminars™, based in Stratford, CT has announced the addition of five customer service programs to his selection of available programs.
These new customer service programs run anywhere from one day to three days in length, depending on how comprehensive a customer service program you desire.
All seminars can be provided as "on site" seminars at your location. If your company or firm does not have its own training facility they can be conducted at an offsite location near you.
The five programs now available are:
Comprehensive Customer Service Training - This is a three-day comprehensive customer service Training workshop. During this workshop we will cover understanding what customer service is, customer expectations, handling complaints to retaining customers and much more.
Handling Customer Complaints - This two-day customer service program focuses on handling customer complaints. During this workshop we will cover everything from understanding what customer service really is to learning how to handle complaints and use them to build your business, understanding the customer business relationship, customer satisfaction and customer service teamwork.
What is Customer Service - This is one-day basic customer service program focuses on understanding what customer service is all about. During this workshop we will cover understanding what customer service really is to learning how to deal with customers professionally.
Customer Service Telephone Techniques - This is also a one-day customer service program which focuses on customer service telephone techniques. During this workshop we will cover everything from understanding what customer service really is to learning how to deal with customers over the telephone or face-to-face.
Customer Service Training & The Use of Email - This is a one-day customer service program which focuses on customer service and the use of email. During this workshop we will cover everything from understanding what customer service really is to learning how to deal with customers using email.
For more information about these programs and other programs offered by LJL Seminars visit their Website at www.LJLSeminars.com or contact them at 1-800-606-4855.
###
|
