Jacqueline Whitmore's New Book, Business Class, Reveals Secrets To Gain Employment Using Etiquette As A Business Tool
Palm Beach, FL (PRWEB) June 28, 2005 -- As thousands of college graduates enter the job market in the coming months, many may be missing one critical skill for landing a great job...business etiquette. Etiquette expert Jacqueline Whitmore comes to their rescue with the complete handbook for helping them know how to properly behave in today's high speed world.
According to Whitmore, bright, technically-brilliant college graduates are losing job opportunities everyday despite the fact that they may possess MBAs from prestigious universities or previous job experience. If the studies by Harvard, The Carnegie Foundation and Stanford Research Institute are true, only 15% of the reason you land a job is based on technical skills and knowledge and the other whopping total of 85% are due to people skills. But these types of "people" skills aren't taught in schools or at work. Where can one find the polish needed to succeed in today's competitive business world? Whitmore has coached thousands in the art of treating colleagues and customers alike with the utmost courtesy and respect. Now she puts all her expertise in one handy volume for the first time in her new book, Business Class: Etiquette Essentials for Success at Work (St. Martin's Press; July 22, 2005; $19.95). To view Whitmore's web site, go to www.etiquetteexpert.com .
Covering a wide range of business and social situations, Whitmore shows how good manners are actually an essential skill necessary to thrive in corporate America. Business is extremely socially oriented today and top companies and associations are looking to hire men and women who know what to do and how to act in myriad situations. Business Class is designed to guide executives in the art of business entertaining, networking, and dining skills as well as differentiating between "host" and "guest" duties, body language at the dining table, handling accidents, eating various types of food, how to work the room, and how to remember names. What about when you're traveling and you are in the position of tipping? "Tip" is the acronym for "To Insure Promptness." Designed for rewarding excellent service, it is both at the person's discretion as well as being an obligation, and quite often turns into an awkward and embarrassing exchange. Although it is not mandatory in the U.S. it is, nonetheless, expected so you'd better know how much to tip to make sure your service remains excellent.
Business Class will also instruct the reader on how to avoid a global incident when traveling abroad. Do research on where you're going and get into a global mind-set by being observant and asking questions, thinking before you speak, keeping an open mind, and one of the best bits of advice, appreciate the differences of the land and people you are visiting. If technology worries you more than traveling abroad, Whitmore tackles questions about "Netiquette" for emails, cell phone conduct, avoiding tapping on your BlackBerry when you're speaking with others, and avoid unnecessary use of speaker phones so the rest of the world does not have to listen to your conversation.
Other topics Whitmore covers thoroughly include:
*First, and lasting, impressions
*Speak more professionally with a lower tone and no filler words
*Find out what you can about someone before the meeting
*Build a friendship and the sale will follow
*Refrain from using first names without permission
*Send a late thank-you note rather than no note at all
*Don't wait until you're down and out or need a favor to get in touch with someone
*Be extra nice to the executive assistant
*Speak favorably of past employers and clients
*Keep your elbows off the boardroom table
For entry-level employees to on-the-rise executives, Jacqueline Whitmore's Business Class is the perfect guide for the modern workplace and the one volume for proper etiquette in or out of the office.
About the Author:
Jacqueline Whitmore is the Cell Phone Etiquette Spokesperson for Sprint, and the founder of National Cell Phone Courtesy Month in July. Jacqueline ranks as one of the most widely quoted etiquette experts in the United States. She has been quoted or written about in numerous publications including the New York Times, the Wall Street Journal, USA Today, Glamour, Time, Fortune, Us Weekly, and O magazine. She has appeared on CNN, FOX News, and ABC's 20/20. Prior to starting her company, Jacqueline served as the protocol officer and the assistant director of public relations for The Breakers Hotel in Palm Beach, Florida.
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