Wider integration and expanded management capabilities added to help desk management solution.
Boca Raton, FL (PRWEB) October 18, 2006 -- A new build of Richmond Systems’ SupportDesk help desk solution is now available from North American distributor CrossTec Corporation. Aside from supporting new programs, SupportDesk v6.2 contains a variety of new user features.
Additions found in the new build include a setup console that simplifies and quickens configuration of the service desk; improved management of support requests through more extensive charting and reporting; improved integration with Windows® Active Directory and new integration with Goldmine and PC remote control solutions. SupportDesk now works with Microsoft SQL 2005, Citrix Server, and Terminal Services.
New usability features quicken the process of managing requests and a setup console provides a guided mode for first-time configuration of Richmond SupportDesk and configuration of an existing SupportDesk database. The live management console now includes full screen charting options and even more pre-built reports and queries, allowing support specialists and managers to get a 360 degree, interactive view of support activities.
Richmond SupportDesk aims to help technicians meet industry standard best practices, provide high quality support, manage information, and allow customers to easily track their own support requests.
“We are very good at listening to customers and converting their business needs into high-quality software solutions,” said Eric Wright, managing director of Richmond Systems. “Over the past year, we have made substantial improvements to SupportDesk and I am delighted that we have been able to incorporate so many new features into this latest release.”
About CrossTec Corporation
Founded in 1996, CrossTec Corporation distributes a select line of quality IT solutions for IT security information management and reporting; PC lab management software; cross-platform remote assistance, help-desk incident tracking and management solutions; and web based communication and calendar portals for schools. Listed by the South Florida Business Journal as one of the top software companies in Florida, CrossTec provides personalized sales consulting, toll-free support and multiple product training options to leading edge solution providers along with major enterprises, organizations, government agencies and educational institutions throughout North America.
About Richmond Systems
Richmond Systems are leading providers of Service Desk and IT Management solutions that enable organizations to deliver fast, effective and high quality service and support. Founded in 1984, Richmond became a leading supplier of remote support solutions and in 1995 introduced Richmond SupportDesk, one of the first Windows™ based help desks. Key benefits of SupportDesk are its ease of use, live reporting and the speed in which it integrates in real time with complementary business applications. Throughout its history, Richmond Systems has remained focused on listening to Customers, developing products that exceed expectations and delivering excellent service and support.
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