Microsoft and Tulsa based eMonarch held events in Tulsa and Oklahoma City unveiling Microsoft Dynamics CRM 3.0 to Oklahoma business executives and IT professionals this past week.
Tulsa, OK (PRWEB) February 17, 2006 -- Customer relationship management is one of the biggest challenges to Oklahoma businesses today. Tulsa based firm, eMonarch and Microsoft hosted the unveiling to show how Microsoft Dynamics CRM can be a vital part of a businesses CRM strategy by giving a business the ability to determine how effective marketing campaigns are, see what the vital statistics of their customers, and provide outstanding customer service by enabling staff to assist customers more efficiently. Microsoft's new CRM software is designed to work the way each business works—and works very well—because it works with the tools most businesses already use.
“CRM is really about a strategy involving every aspect of a business,” eMonarch President Sean Fullerton on Microsoft's CRM 3.0 software. “as its customer management processes improve sales, profitability and customer loyalty.”
“The biggest challenge that most organizations fight when looking to adopt a CRM tool is user adaptation as well as the ever changing culture that is required of businesses to be continuously successful.” Fullerton stated.
“Over the past several months, we've worked closely with some of our key customers around the world to demonstrate the value that Microsoft Dynamics CRM 3.0 can bring to different types of businesses,” said Brad Wilson, general manager for Microsoft Dynamics CRM. “Our customers can testify to the value of a complete CRM suite that is easy to use, easy to deploy, and easy to configure to meet the unique needs of their business.”
eMonarch is Oklahoma's premiere tech firm for this technology, as lead by Fullerton, who has a rich tradition with Microsoft in the realm of Active Directory, authoring the still widely utilized book Special Edition: Using Microsoft Active Directory, and is endorsed directly by the Microsoft Corporation as an MCT and "one of the best instructors" Microsoft has seen.
“Our goal with the events was to help companies understand the real focus behind a CRM solution and not focus on the tool so much. We really feel that Microsoft has developed the right tool to help organizations implement a successful CRM strategy. The key is that the tool MUST support the strategy as no tool ever improved a business without a solid strategy to back it up.” said Fullerton.
For more information on CRM, upcoming events or other business solutions, contact eMonarch at (918) 523-3102 or visit them on the web at: www.emonarch.net.
About eMonarch: eMonarch is in the business of helping clients to maximize their potential. As a trusted technology advisor, we listen and work with them to develop solutions that meet not just their needs, but solve their problems, and maximize resources. eMonarch's vision of making "business at the speed of thought" a reality is the inspiration behind what we do. Our mission is simple — to empower businesses with the knowledge, systems, and interconnectivity to achieve their goals. eMonarch is a Microsoft Gold Partner, Microsoft Business Partner, Microsoft Partner and has acquired Microsoft's Small Business Specialist distinction.
About Sean Fullerton: Sean Fullerton, Founder and President of eMonarch, is a Microsoft Certified Systems Engineer (MCSE), a Microsoft Certified Trainer (MCT) and a Microsoft Certified Professional + Site Builder (MCP+SB). Sean has extensive experience with Microsoft platforms and has co-authored a book on Microsoft Windows 2000 Active Directory. Sean was hand-picked by Microsoft to deliver training worldwide to Microsoft's Consulting Services (MCS) employees on Windows 2000.
Sean is endorsed directly by Microsoft Corporation as an MCT and "one of the best instructors" Microsoft has seen. He is also a featured speaker whose engagements include DM World, Networld+Interop (2000) and Microsoft events.
As a highly skilled IT professional who provides consulting services for various enterprises, Sean has a passion for excellence and a dedication to helping his clients succeed in their business.
The book, Special Edition Using Microsoft Active Directory provides a complete, in-depth coverage of the most advanced directory service from Microsoft. Authors Fullerton and Hudson use their previous training and administration experiences to explain how to design, implement, and troubleshoot using Active Directory.
About Microsoft Dynamics CRM 3.0: a complete suite of marketing, sales and service capabilities, delivered through a familiar and consistent user experience based on Microsoft Office and Microsoft Office Outlook. An extensive new configuration, customization and integration capabilities make it easy for businesses to deploy highly tailored solutions that drive measurable business results and offer a low total cost of ownership.
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