Vendor neutral service management software now ITIL certified for Configuration, Incident, Problem and Change Management.
Newport Beach, CA (PRWEB) April 26, 2006 -- LiveTime Software, a leading provider of J2EE based Service Management software today announced that LiveTime Service Manager v4.0 has received PinkVerify™ Service Support ITIL Certification from Pink Elephant. Service Manager v4.0 has been certified for the following core ITIL processes: Incident, Problem, Configuration, and Change Management.
LiveTime worked closely with Pink Elephant to achieve ITIL compatibility for the new release of LiveTime Service Manager 4.0 – LiveTime’s first ITIL certified service management product. The PinkVerify™ stamp of approval means LiveTime Service Manager supports best practices and identifies LiveTime Software as a vendor that has explicitly demonstrated a commitment to ITIL and its vision for process integration.
“This certification allows LiveTime customers, current and future, to gain all the benefits that an ITIL compatible process implementation offers,” said Dr Darren Williams, CEO of LiveTime Software. “Improved quality, greater efficiency, assured regulatory compliance and the alignment of IT infrastructure with business objectives will enhance the service our customers deliver.”
In addition, LiveTime is currently working towards certification for Service Level Management, which will culminate in the PinkVerify™ Service Support Enhanced certification.
Pink Elephant manages an ITIL verification process that objectively tests software products in meeting the functional requirements needed for a tool to support the ITIL service management framework. PinkVerify™ offers an objective, best practice based set of criteria that organizations can use to assess service desk tools.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com.
About Pink Elephant
Pink Elephant is the world leader in IT management best practices, offering conferences, education and consulting services to public and private businesses globally, and many listed in the Fortune 500. The Company specializes in improving the quality of IT services through the application of recognized frameworks, including ITIL. For more information, visit www.pinkelephant.com.
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