Call center outsourcing solution to help lower costs and improve customer service.
Blue Bell, PA (PRWEB) May 6, 2006 -- Unisys Corporation (NYSE: UIS) today announced that its Venezuelan subsidiary has begun work on a signed contract worth approximately $21 million with Movilnet Telecommunications, C.A., the largest mobile network operator in Venezuela. Under the terms of the two-year agreement which was signed in the fourth quarter 2005, Unisys will provide Movilnet with call center outsourcing services to help Movilnet achieve lower costs and improve customer service.
The call center will provide Movilnet’s customers with 24x7 access to services, products and account information. The center is expected to handle 1.3 million calls per month, which equals approximately 4.3 million minutes per month.
Unisys is providing the infrastructure, service professionals and technology required to run the call center. This services solution is part of the Unisys portfolio of communications solutions for secure business operations. Unisys has provided call center outsourcing services to Movilnet’s sister company, Compañía Anónima Nacional Telefonos de Venezuela (CANTV), for more than four years. CANTV and Movilnet are both owned by Corporación CANTV.
“This contract builds on the work we have done for CANTV,” said Deborah Guerra, vice president and general manager, Latin America and Caribbean, Unisys Global Outsourcing & Infrastructure Services. “Our outsourcing services for Movilnet demonstrate Unisys commitment to helping clients realize the operational and financial benefits of secure business operations.”
Unisys in the Communications Industry
Unisys is a world leader in messaging and value-added services and has a long history of serving the communications market. Unisys provides communications solutions for secure business operations through its Communications Ensemble portfolio of advanced messaging and value-added services. Communications companies in more than 40 countries rely on Unisys solutions and services with more than 150 million voicemail subscribers worldwide. Unisys possesses a top-notch systems integration team that has a global footprint and expertise in the enhanced service platform arena. For more information, please visit unisys.com/communications.
About Unisys
Unisys is a worldwide technology services and solutions company. Our consultants apply Unisys expertise in consulting, systems integration, outsourcing, infrastructure, and server technology to help our clients achieve secure business operations. We build more secure organizations by creating visibility into clients’ business operations. Leveraging Unisys 3D Visible Enterprise, we make visible the impact of their decisions – ahead of investments, opportunities and risks. For more information, visit http://www.unisys.com/index.htm.
Forward Looking Statements
Any statements contained in this release that are not historical facts are forward-looking statements as defined in the Private Securities Litigation Reform Act of 1995. All forward-looking statements rely on assumptions and are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. In particular, statements in this release regarding the anticipated value of the contract are based upon assumptions regarding future volumes of business. Because these volumes are subject to change during the term of the agreement, the estimated value of the engagement is not guaranteed. Additional discussion of factors that could affect Unisys future results is contained in periodic filings with the Securities and Exchange Commission.
RELEASE NO.: 0506/8661
Unisys is a registered trademark of Unisys Corporation. All other brands and products referenced herein are acknowledged to be trademarks or registered trademarks of their respective holders.
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