sCoach is a single, Integrated application with “Four products in one” incorporating world class best practices. In order to deliver bottom line results, sCoach goes to the heart of managing and optimizing the contact center operations by specifically focusing on coaching and development of employees, performance management, communications, information sharing and continuous improvement.
Jacksonville, Florida, July 25, 2006 -- Saabitt, a global performance optimization company – with special emphasis in the contact center industry- announced the release of sCoach 2.0. sCoach is a single, Integrated application with “Four products in one” incorporating world class best practices. In order to deliver bottom line results, sCoach goes to the heart of managing and optimizing the contact center operations by specifically focusing on coaching and development of employees, performance management, communications, information sharing and continuous improvement.
“sCoach is utilized by every employee, in every department, at every level of an organization with ONE goal in mind: recognize, reward, and repeat optimal performance.” said Rahim Shah, President and CEO of Saabitt.
sCoach 2.0 now supports multi-language menus and user-data, provides a robust administrative interface, and an intuitive user interface for maximum usage and true optimization of contact center operations.
“sCoach is equally effective in delivering quantifiable bottom line results, regardless of whether a contact center operation is in-house, out-sourced or off-shored,” said Shah.
According to Shah, with globalization of contact centers, it is critical for products to have full multi-language capabilities, so clients can take full advantage of their investment in each software solution.
“sCoach facilitates and enables organizations to move toward incentive based operations, and away from the model of paying their highest performers the same as they pay their lowest. Having instant access to current and historical data on each individual is critical for Pay for Performance and Performance based Promotions” said Shah.
“In designing our latest administrative interfaces, we were focused on two things: The customer having absolute flexibility, and sCoach providing absolute stability. With this release, we have continued our emphasis in both of these areas, with secure interfaces that allow our customers complete autonomy in managing this system, with minimal training needed.” said Patrick Goldberg, Director of Product Development and implementation.
About Saabitt, LLC
Saabitt is a global performance optimization company, providing integrated software solutions with proven implementation methodology SPIMsm, and unique assessment framework LABOTSsm to ensure the success of their clients. Every Saabitt team member has substantial contact center experience in various industries, enabling the mobilization of industry-specific global resources, professionals and technologies to help our clients become high-performance, customer-centric organizations.
Contact: Rahim Shah, +1.904.371.5626
###
|
