Keno Kozie Expands Law Firm Help Desk to 24x7

Keno Kozie Associates announced today that it has recently expanded its popular Law Firm Help Desk outsourcing service. Effective immediately, the K2HelpDesk contact center is available to support client firms 24 hours per day, 7 days per week.

Chicago, IL (PRWEB) August 16, 2006 -- Keno Kozie Associates, Ltd. (www.kenokozie.com) has announced that it has expanded and enhanced its popular Law Firm Help Desk service to include 24x7 end-user support. By significantly expanding the staff of experienced support analysts, upgrading critical systems and strengthening partnerships with industry leading systems providers, Keno Kozie is now able to keep pace with the increasingly-flexible and aggressive schedules of our client firms.

According to Barry Keno, President of Keno Kozie Associates, "Providing a knowledgeable, cost-effective and available resource for answering end-user questions is one of the most important aspects of a law firm IT environment. However, historically it's also one of the most difficult and management-intensive services to provide for the firm's end-users. By outsourcing the Help Desk function, a law firm can minimize the cost and management headaches, while maximizing the breadth of knowledge, availability and stability of a large, experienced Help Desk team. Extending our service to 24x7 allows our clients to ensure their effectiveness and increase billable hours even when working from home late at night or over the weekend. Keno Kozie chose to implement around the clock service without increasing our rate structure in recognition of the fact that this is an essential component to providing a first-class Legal Help Desk which should not be viewed as an optional add-on."

Keno Kozie Associates has been providing Help Desk services, application training and IT integration for law firms since 1988. They have extensive experience designing, implementing and supporting most of the critical applications that are typically found in law firms, including: document management, litigation support, case management, redlining and others. Keno Kozie maintains partnerships with Microsoft, Interwoven(iManage), WorkShare, Esquire Innovations and many others for the support and enhancement of the legal market.

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