VoicePort deploys Nuance's SpeechAttendant, the leading speech-enabled auto attendant solution, at The News & Observer of Raleigh, North Carolina.
Pittsford, NY (PRWEB) August 18, 2006 -- The News & Observer of Raleigh, North Carolina deployed Nuance® SpeechAttendant®, the industry's leading speech-enabled auto attendant solution, through VoicePort. The McClatchy Company newspaper employs over 1,200 people.
SpeechAttendant allows both internal and external callers to reach their intended party by simply saying the name of the person, department or region they would like to reach. It eliminates the need to remember extensions, rely on cumbersome touchtone "spell by name" systems, or wait for an operator. The News & Observer will benefit from reduced hold times and operator costs in addition to increased employee productivity through time savings.
SpeechAttendant is the industry's most accurate and natural speech-enabled auto attendant application. VoicePort has been a certified re-seller of the product since 2003. Earlier this year VoicePort became one of the certified installers of SpeechAttendant in the United States. Nearly 2,000 organizations use the Nuance SpeechAttendant system to route more than 1.5 billion calls every year.
"The deployment of SpeechAttendant at the News and Observer went very smoothly," said Bradley Zohn, Director of Information Services at the News and Observer. "We are still fine tuning but the system is already handling a large portion of our call volume."
"SpeechAttendant is a product which can appeal to all industries," said Tom Dunne, Vice President of Sales at VoicePort. "We are not only proud to sell SpeechAttendant, we also use it."
About VoicePort:
Located in Pittsford, New York, VoicePort is the leading provider of speech recognition applications for the newspaper industry. VoicePort's robust applications are offered in both OnPremise & ASP models. In addition to products for the newspaper industry, VoicePort has developed numerous enterprise solutions which can be tailored to any industry. To find out more, please visit www.voiceport.net.
About Nuance Communications, Inc.:
Nuance (Nasdaq: NUAN) is the leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance's proven applications and professional services. For more information, please visit www.nuance.com.
About News & Observer Publishing Co.:
The News & Observer Publishing Co. of Raleigh, North Carolina publishes not only The News & Observer, one of the nation's best regional newspapers, but also four weekly or bi-weekly newspapers offering community coverage in Chapel Hill, Cary, Johnston County and eastern Wake County. The company launched nando.net, one of the nation's first internet service providers, in 1994, and today is home to both newsobserver.com and triangle.com, the region's leading websites. It is one of the region's major employers, with more than 1,200 full-time and part-time workers and a carrier force of about 750 independent contractors. For more information please visit www.newsobserver.com.
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