Invensys Process Systems (http://www.invensys.com/ps) announced today that the company’s Foxboro, Massachusetts-based Global Product Support group has achieved certification under the prestigious Support Center Practices (SCP) certification program for the fourth consecutive year. SCP certification quantifies the effectiveness of customer support based upon a stringent set of performance standards representing best practices in the industry. Successful re-certification demonstrates an on-going commitment to high-performance standards.
(PRWEB) September 7, 2006 -- Invensys Process Systems (http://www.invensys.com/ps) announced today that the company’s Foxboro, Massachusetts-based Global Product Support group has achieved certification under the prestigious Support Center Practices (SCP) certification program for the fourth consecutive year. SCP certification quantifies the effectiveness of customer support based upon a stringent set of performance standards representing best practices in the industry. Successful re-certification demonstrates an on-going commitment to high-performance standards.
Invensys Process Systems’ Global Product Support group provides first-line technical support for Invensys’ Avantis enterprise asset management system customers (www.avantis.net), Foxboro industrial automation customers (www.foxboro.com), SimSci-Esscor simulation and optimization customers (www.simci-esscor.com), and Triconex safety and critical control system customers (www.triconex.com). The group also provides first-line technical support for Invensys’ recently introduced InFusion enterprise control system (www.InFusionECS.com).
“Thanks to these annual audits, we’re able to continuously improve our customer support capability,” said Ricardo Cortejoso, vice president and general manager of global product support at Invensys Process Systems. “Last year’s audit identified several areas where improvement was possible and we were pleased to learn that the current audit verifies that we have successfully addressed these issues.”
About SCP Certification
The SCP Certification program defines best practices for delivering world class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes and provides a clear focus on measurable results, The world’s leading service and support providers use SCP Certification as a roadmap for service excellence and a measure of success. Service SCP Strategies Corporation as a roadmap for services administering the SCP Certification program and conducting onsite certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858-674-4864, toll free in North America 800-552-3058 or visit www.scpcertification.com.
About Invensys
Invensys is the world leader in industrial asset performance management. In addition to its rapidly expanding Global Solutions and Performance Management services groups, Invensys’ automation businesses includes industry-leading brands such as Foxboro, Triconex, SimSci-Esscor, Wonderware, and Avantis, whose products are installed in more than 100,000 plants across the world. These range from small hybrid and batch plants to the world’s largest upstream projects, refineries, gas plants, petrochemicals plants, power plants, and pulp and paper mills. For more information on Invensys’ process automation businesses, please visit www.invensys.com/ps.
The Invensys Group (www.invensys.com) is headquartered in London and is listed on the London Stock Exchange, with approximately 30,000 employees working in 60 countries.
Invensys, InFusion, Avantis, Foxboro, SimSci-Esscor, Triconex, and Wonderware are trademarks of Invensys plc, its subsidiaries, or affiliates. All other trademarks are trademarks of their respective owners.
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