Among 50 major IT hosting companies worldwide, Intermedia.NET is the only Microsoft Exchange hosting provider to score a '5.0' - top marks - for the quality of its support. The study, by Independent support auditing leader, HosTest.net, gave Intermedia.NET the 5.0 score in accuracy and completeness of support.
New York (PRWeb) February 9, 2007 -- Intermedia.NET, the global leader in Microsoft Exchange and Web hosting, is one of just three hosting providers to have earned a perfect score for technical support in recent independent testing.
The company was the only Microsoft Exchange hosting provider to score a 5.0 for the quality of its support in the survey, by the leading auditor of hosting technical support, HosTest.net. The 50 major hosting providers were rated by the quality of their technical support answers.
"As the leading independent auditor of customer support quality at hosting companies, HosTest.net regularly tests providers on both the speed and accuracy of their technical support," said Jan Horna of HosTest.net. "In our survey of 50 major hosting providers worldwide, Intermedia.NET received full marks, a 5.0 rating, for the quality of its support - one of only three companies to receive a perfect score."
To test the hosting providers, HosTest.net submitted a variety of tech support questions during November 2006 and rated the companies on a five-point scale for accuracy and completeness. A perfect rating of 5.0 was given only when the hosting company provided "the perfect answer that reflects all particular questions, includes comprehensive description of the problem with link, price and solution examples attached if applicable."
Intermedia.NET was also recently recognized as a 2006 Top 10 Award Winner for Dedicated Servers by HostReview's Web Host Awards. The world's first provider of hosted Exchange 2007, it consistently sets records for innovation as well as its quality support team.
Offering hosting services since 1995, Intermedia.NET prides itself on its superior support team, which is available 24x7 and does not default to "emergency support" during off-peak hours. As the world leader in Microsoft Exchange and Web hosting for small and medium businesses, the company understands the importance of supporting its customers.
"Receiving a perfect score for technical support from HosTest.net once again affirms our leadership in our market and our commitment to providing our customers with the best Exchange and Web hosting services available," said Serguei Sofinski, CEO of Intermedia.NET. "Our high-quality support team is a major differentiator for us, and it is great to see their hard work and superior knowledge recognized."
Intermedia.NET is a Microsoft Gold Certified partner, and companies looking for hosting services know that Intermedia.NET will provide unparalleled uptime, the absolute best in 24x7 support, as well as technical knowledge of the highest level.
For further details on our hosting offerings, please visit http://www.intermedia.net.
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