A new white paper on VendorGuru.com reveals common mistakes companies make when selecting new office phone systems. The online analysis available on top business to business site VendorGuru.com details proper evaluation methodologies companies should consider when seeking customer relationship management and Internet protocol telephony solutions.
(PRWeb) February 19, 2007 -- VendorGuru.com, a one-stop telephony and customer relationship management (CRM) resource for professionals, announces a new white paper exploring common mistakes companies make when selecting telephony solutions. The paper, "Taming Telephony: Avoiding Common Mistakes in Choosing a Vendor," is part of a comprehensive online series of detailed studies devoted to helping companies make prudent decisions when evaluating Internet protocal (IP) convergence, call centers, office telephone systems and more.
"Pre-planning is a critical and often neglected phase of deployment, as it links business goals to product features and capabilities," says white paper author Bob Embrey. "Defining your business objectives and your technical requirements at the outset of the evaluation process is critical."
The white paper reveals common pitfalls companies make when moving forward on an IP telephony solution. (http://www.vendorguru.com/cowp_Taming_Telephony.jsp)
Among these are failure to adequately plan implementation, shortcomings in evaluating vendor experience, choosing a telephony or CRM solution that falls short of company growth needs and failure to implement a disaster recovery strategy.
The telephony white paper was created to assist businesses evaluating Web-based applications, VOIP service and providers, interactive voice response, data integration, full call center capabilities and other options. Cutting corners on vital features, Embrey reports, can result in serious blocks to revenue. He cites an experience Cisco Systems had when it selected a telephony system that was "lean on telephony features" (http://www.vendorguru.com/cowp_Taming_Telephony.jsp).
The new white paper available on VendorGuru.com, also provides examples of top companies that did their homework and employed new telephony solutions that successfully "achieved increased [return on investment." Embry reports that planning implementation wisely, selecting a provider with an excellent track record and choosing a scalable phone solution with a secure and robust recovery system can prevent costly, time-consuming mistakes.
Other telephony white papers available on VendorGuru.com address CRM and call center solutions that can help retain customer satisfaction and brand loyalty, reduce operational and training costs and improve sales during targeted campaigns.
VendorGuru.com has done exhaustive research to identify the most respected and cutting-edge companies in CRM and telephony. This one-stop approach saves business professionals valuable time and money finding the business solutions they need.
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