Free educational webcast shows how call centers can achieve insights into customer behavior by tapping new types of customer data
San Mateo, CA (PRWeb) February 9, 2007 -- Skytide, a leading provider of next-generation analytical solutions, today announced that it will host a free educational webcast - "Making Sense of Call Center Data" - on February 14 at 11:00am PT / 2:00pm ET. In this free educational session, Skytide will demonstrate how call centers can achieve immediate, powerful insight into their customers' behavior by analyzing sources of data that were virtually impossible to address until now. Webcast attendees will receive a $15 iTunes gift certificate.
DATE: Wednesday, February 14, 2007
TIME: 11:00am PT / 2:00pm ET
To register, please visit: http://www.skytide.com/webcast/webcastregistration.php.
Skytide offers the industry's first and only call center software solution specifically designed to address the analytical challenges inherent to doing business in today's information-rich contact center. The XML-based Skytide Analytical Platform integrates with and pulls together data from all contact center applications as well as other sources to provide unique analytical capabilities and custom reporting.
About Skytide
Skytide is a leading provider of next-generation analytical solutions that provide an unprecedented view into what is driving business performance. Skytide's breakthrough technology uses XML as a common layer to dramatically reduce system complexity while offering advanced functionality that cannot be achieved by traditional BI technology. Application areas for Skytide technology include contact centers, risk and security management, compliance, and other areas of business that generate significant volumes of mission-critical unstructured and semi-structured data. Skytide partners include IBM, Sun Microsystems and Inxight. Based in San Mateo, Calif., Skytide is a privately held company funded by Granite Ventures and El Dorado Ventures. For more information about Skytide, please visit www.skytide.com.
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