Universal Data Solutions has released Gulfstream Helpdesk 1.2 – web-based solution that provides organizations with the ability to effectively manage customer inquiries, improving overall customer support and satisfaction.
(PRWEB) February 9, 2007 -- Universal Data Solutions has released Gulfstream Helpdesk 1.2 – web-based solution that provides organizations with the ability to effectively manage customer inquiries, improving overall customer support and satisfaction.
Gulfstream Helpdesk creates a centralized helpdesk environment where companies will be able to wrap their hands around large volumes of incoming service requests, support calls, and trouble tickets.
Gulfstream Helpdesk organizes all conversations between the customers and the support staff into easy to follow threads. The threads can be assigned to designated support agents to be processed in a timely manner. All of the threads can be organized into folders (such as General, Trash, Spam, etc.) as well as categorized by status and priority.
Importantly, Gulfstream Helpdesk has recently been enhanced with the newest feature, The Support Center, which will allow company’s internal and external customers to find many of the answers to their questions by searching the knowledgebase. In case the customers can't find what they are looking for and do need additional help, they can fill out a ticket form which will go directly to company’s support staff. In addition, they can open a ticket by sending an email to designated support address. The Support Center can easily be integrated with company’s existing website allowing the customers and the support staff to access the software from anywhere in the world.
Some of the key features for Gulfstream Helpdesk include personalized canned responses, advanced search and reporting capabilities, spam filtering, knowledge base management, monitoring of users activities and performance and many more.
Thus, whether the company is a one-person-shop or a large corporation, Gulfstream Helpdesk will be a perfect solution for all of their customer support needs.
Gulfstream Helpdesk is offered as both, hosted and standalone solution at www.gulfstreamway.com
A free 30-day evaluation trial is available at manufacturer’s website. The prices for hosted solution range from $14.95 to $49.95 per month. Companies interested in obtaining a standalone version should inquire about the pricing.
Contact: Boris Chaplin +1 (888) 485-3929
For more information, contact:
Gulfstream Helpdesk,
3404 Brightfield ct, Herndon,
VA 20171, USA.
Voice: +1 (888) 485-3929,
Internet: http://www.gulfstreamway.com
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