Newfound's IP call recorder wins Product of the Year from Customer Inter@ction Soluntions Magazine.
Lawrence, MA (PRWeb) March 26, 2007 -- Newfound Communications, Inc., a leading provider of VoiceXML and Voice over IP ("VoIP") software solutions, received Customer Inter@ction Solutions Magazine's 2006 Product of the Year award for the Newfound IP Call Recorder.
Newfound Communications was honored with the award for demonstrating excellence in technological advancement and application refinements, according to Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions Magazine. "Newfound Communications has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as return on investment for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future."
The Newfound IP Call Recorder 1.0 reliably records any phone call in a carrier, enterprise or contact center telephony environment. Supporting multi-tenant architecture, the IP Call Recorder provides ad-hoc (partial call) recording without requiring dedicated telephony ports. Ad-hoc call recording enables the capture and indexing of recordings at any point of a call and for any duration. Through VoiceXML and web standards, the IP Call Recorder provides developers the means by which to capture and display each recording accompanied by call related data such as caller ID, destination number, account number, DTMF or speech recognition inputs, call errors, hold times or transfer number. The Newfound IP Call Recorder is a software-based solution working on standard Intel-based Windows servers in both legacy PSTN and VoIP (SIP) telephony environments.
"The Newfound IP Call Recorder is a significant improvement in quality assurance and call recording products. The Newfound IP Call Recorder is simple and affordable. It easily integrates with VoiceXML and provides ad-hoc recording as no other product in the market," said Kris Hopkins, CEO of Newfound Communications. "This award builds upon our customers' confidence and reinforces the continued innovation of the Newfound product line."
A complete list of Product of the Year award winners was published in the January and February 2007 issues of Customer Inter@ction Solutions Magazine, which can be accessed online at http://www.cismag.com.
About Newfound Communications, Inc.
Newfound Communications, Inc. offers technology, tools, and expertise to fuel the speech recognition revolution. By working with Newfound, companies and developers bypass the largest impediments to creating reliable and successful IVR applications. Newfound is the leading source for the most innovative speech solutions utilizing VoiceXML & VoIP. With the MediaMixer (VoiceXML edition), Outbound Call Queue Engine and IP Call Recorder products, automated customer service has never been easier. For more information visit, the Newfound website: www.newfoundcomm.net.
About TMC
Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Communications Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
Newfound Contact:
Kris Hopkins
978-794-3878
khopkins(at)newfoundcomm.net
TMC Contact:
Jan Pierret
203-852-6800, ext. 228
jpierret(at)tmcnet.com
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