Prestigious award showcases excellence in online service and support.
New York City, NY (PRWEB) May 3, 2007 -- Articulate, the leader in rapid e-learning software has been named by the Association of Support Professionals (ASP) as having one of The Ten Best Web Support Sites for 2007. The ASP is an international membership organization for customer support managers and professionals.
The ten award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process covers the following areas:
- Overall usability, design, and navigation
- Knowledgebase and search implementation
- Interactive features
- Customer experience
- The major site development challenge
The ten winning sites, which includes other notable technology companies such as Dell, Cisco Systems, and IBM will be profiled in a book called "The Ten Best Web Support Sites of 2007," to be published by the ASP in June.
"We are delighted to have earned this prestigious honor," said Gabe Anderson, director of Articulate customer support. "We take great pride in delivering the best customer experience possible, and our web support site plays a critical role in ensuring that we meet this objective."
Articulate's support site was recently redesigned to improve usability, visual appeal, and the overall support experience. It includes key resources such as product tutorials, frequently asked questions, a knowledge base, a blog, the Articulate Community Forums, product documentation, a product feature request form, live Web chat for premium customers, and more.
"Our judges were particularly impressed with the community focus of Articulate's Web site," said ASP executive director Jeffrey Tarter. "Web support sometimes becomes an excuse to reduce the amount of interaction with customers, but Articulate is a wonderful example of how a small company can use the Web to dramatically increase its customer dialog."
The Articulate support site can be accessed at: http://www.articulate.com/support/
About The Association of Support Professionals
The Association of Support Professionals is an international membership organization for customer support managers and professionals. In addition to its annual "Ten Best" awards, the ASP publishes research reports on a wide range of support topics, including support compensation, services marketing, and fee-based support.
About Articulate
Articulate rapid e-learning software products are used by organizations worldwide to quickly create rich and interactive learning content and communication resources. As the market leader in the rapid e-learning space, Articulate is the 15th fastest growing technology company in North America by Deloitte on their 2006 Technology Fast 500 Rising Star list. The company's Rapid E-Learning Studio Professional combines three premier products, Articulate Presenter 5, Quizmaker 2 and Engage, to give learning professionals and subject-matter experts an easy-to-use toolset to create e-learning courses, presentations, quizzes, and surveys. ADP, FedEx, Dell, Target, Microsoft, Reuters, and Harvard Business School are among the thousands of corporate, government, and academic organizations currently using Articulate products for rapid e-learning. Visit Articulate at www.articulate.com.
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