ServiceFlow™ SLA Management Software Enables SAP Customers to Effectively Manage Business Services Such As F&A, IT and HR
San Mateo, Calif., (PRWeb) May 8, 2007 -- Digital Fuel®, the leader in Business Service Management (BSM) software solutions, today announced it will demonstrate its ServiceFlow™ BSM software suite including SLA Management, Service Catalog Management, and Service Billing & Chargeback, at SAPPHIRE® '07 Vienna, May 14-16, 2007, at the Reed Exhibitions Messe Wien. Through its partnership with SAP®, Digital Fuel will demonstrate how the ServiceFlow BSM suite, which is "Powered by SAP NetWeaver®," helps users of SAP applications to quickly automate the management of business services, such as IT, HR, and F&A, and ensure service delivery produces results that meet the goals and objectives of the business.
Digital Fuel ServiceFlow software helps service organizations proactively manage service quality and performance levels mandated by Service Level Agreements (SLAs), effective service financial management driven by billing, invoice reconciliation, chargeback and cost control, and efficient methods for connecting to existing tools for unified analysis, reporting and end-to-end service management. Digital Fuel has enabled SAP customers to control the quality and cost of business services, whether insourced or outsourced, and employ those services in company-wide service and governance strategies to achieve its business goals by fully integrating ServiceFlow with NetWeaver.
The tight integration of ServiceFlow with SAP was one of the key deciding factors in the recent announcement by a leading global food and beverage enterprise that they will implement the Digital Fuel BSM solution to address multisourced finance and accounting, human resources and IT services globally.
"The strong ongoing relationship with SAP continues to provide excellent opportunities for Digital Fuel, SAP and our customers," said Yisrael Dancziger, president and CEO of Digital Fuel. "ServiceFlow is regularly being shown as the best-of-breed solution for BSM applications, especially SLA management, and our continuing partnership with SAP enables the world's leading enterprises to quickly implement the Digital Fuel solution with confidence and realize tremendous and rapid return on their investment."
Built on the SAP NetWeaver platform, Digital Fuel ServiceFlow software leverages the SAP NetWeaver Application Server, SAP NetWeaver Exchange Infrastructure and mySAP™ Business Suite to comprehensively manage any SAP-based applications for alignment with the business needs. Since ServiceFlow BSM dashboards are built into the SAP NetWeaver Enterprise Portal, customers reduce total cost of ownership by managing both SAP applications and mixed-vendor services from a single standard company-wide platform. Event attendees can schedule a meeting with Digital Fuel representatives by clicking here.
About Digital Fuel
Digital Fuel Technologies, Inc., is the leading provider of Business Service Management (BSM) software for Telecommunications, IT, HR, F&A, and other service management applications. Digital Fuel has the largest BSM deployments in the world for SLA management, service catalog, service billing and chargeback, with thousands of concurrent users, business services, SLAs, KPIs, metrics, cost formulas, and pricing rules. ServiceFlow manages billions in IT and other business services at companies and governments around the world such as Atos Origin, British Telecom, Capgemini, Cisco, CSC, Cummins, General Electric, IBM, O2, Nestlé, Procter & Gamble, Siemens, SITA, Telefonica, Transport for London, Xansa and many others. Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe. Learn more at www.DigitalFuel.com.
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