Scot Manghillis, Managed Services Expert at Intervoice, to speak on importance of SLAs.
Dallas, TX (Vocus) May 7, 2007 -- Intervoice (Nasdaq: INTV) today announced that Scott Manghillis, senior product manager at Intervoice, will share his expertise in hosted services during a key session at MSPAlliance's Spring Managed Service Conference, May 10-11 in Orlando.
Leveraging his more than 10 years of telecommunications and hosted-services experience, Manghillis will share insights into the importance of focusing on the service level agreement (SLA) when negotiating an outsourcing contract. During the session, entitled SLA - The Most Important Acronym in Outsourcing, he will show how a vendor can become a market leader by developing SLAs that address the business drivers of the outsourced services and exceed customer expectations. To accomplish this, Manghillis will specifically outline the process of how to develop a cohesive SLA -- one that is clearly and easily communicated to all parties involved.
Manghillis covers this session topic, and other areas of focus for successful outsourcing, in his regularly featured column that appears in the Managed Services Journal, available online at the MSPAlliance website www.mspalliance.com
"We are honored to have Scott Manghillis among our notable speakers at this year's [sold-out? conference," said Charles Weaver, MSPAlliance president. "It is our goal to continue to attract members who gain value from sessions like this that provide the kind of practical, educational information that they can immediately put into practice."
The MSPAlliance is the premier organization for managed services professionals, and the spring conference will consist of two full days of business, educational and technical training sessions led by MSI (Managed Services Institute™) professors. Subjects that will be covered include authentication, process automation, managed services accreditation and best practices, VOIP: implementation and management, among others. All general sessions will be led by Michael Vizard of Ziff Davis.
About Intervoice
Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world's leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. Intervoice Voice Portal, IP contact center software, IMS-enabled messaging products, Media Exchange™ platform and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit www.intervoice.com.
About MSP Alliance
The MSPAlliance is a global organization made up of managed service providers and service enabling technology vendors who work in a collaborative effort to define, promote and educate the Managed Services Industry and the end-user consumer on the adoption and successful use of technology through Managed Services. For more information please visit www.mspalliance.com.
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