Tron Jordheim to Speak in Reno on Sales and Customer Service Performance

Tron Jordheim, National Speakers Association member, will be featured at the Inside Self Storage Summer Conference in Reno, Nevada July 25th. Tron Jordheim is a regular speaker and session leader at self storage conferences and events throughout the United States. Troy Bix, publisher of the conference organizer Inside Self Storage Magazine, wrote in a recent letter, "Tron Jordheim has been a speaker at our Inside Self Storage conferences since 2001. He has developed into one of our key presenters. His seminar sessions are well attended and always get great reviews."

Columbia, MO (PRWEB) June 25, 2007 -- Tron Jordheim, National Speakers Association member, will be featured at the Inside Self Storage Summer Conference in Reno, Nevada July 25th. Tron Jordheim is a regular speaker and session leader at self storage conferences and events throughout the United States. Troy Bix, publisher of the conference organizer Inside Self Storage Magazine, wrote in a recent letter, "Tron Jordheim has been a speaker at our Inside Self Storage conferences since 2001. He has developed into one of our key presenters. His seminar sessions are well attended and always get great reviews."

Tron Jordheim will be giving the seminar titled, "Five Easy Ways to Motivate your Self Storage Team". Jordheim will send participants home with tools to use to make staff people capable of making more sales and hungry to do so. Tron Jordheim said, "Self storage is becoming more and more competitive. Operators are experiencing higher start-up costs and higher operating costs. Consumers are becoming choosier about where they store. And the high costs of energy, gasoline and housing are leaving consumers less discretionary income for renting a storage unit. This all adds up to a real need for vastly improved sales and customer service performance."

Tron Jordheim has been a speaker at our Inside Self Storage conferences since 2001. He has developed into one of our key presenters. His seminar sessions are well attended and always get great reviews.

Tron Jordheim has been teaching about and speaking about great sales and customer service performance since he was asked to lead peer to peer training sessions for The Great Bear Spring Water Company in 1987. Since Jordheim became involved in the self storage business as the director of PhoneSmart, an off-site sales force and sales teaching company geared to self storage, he has spoken at many national and state trade association and conference meetings. In addition to Jordheim's appearances at Inside Self Storage events, Jordheim has lead sessions and presented keynotes for The National Self Storage Association, The Maine Self Storage Association, The New York Self Storage Association, The South Carolina Self Storage Association, Florida Self Storage Association, Texas Self Storage Association, Missouri Self Storage Association, Nebraska Self Storage Association, Wisconsin Self Storage Association and the California Self Storage Association, to name a few.

Tron Jordheim also spreads his message on improving sales and customer service performance through training, teaching and speaking engagements with corporate clients in the United States and Canada. You can view a few of his many letters of recommendation at his http://www.tronjordheim.com web site.

Tron Jordheim is also well known in the self storage business as the director of PhoneSmart, a subsidiary of StorageMart. PhoneSmart serves over 90 client companies representing over 600 self storage properties with off-site back-up sales support, sales and customer service auditing, sales training, and lead generation. More information can be found at http://www.phone-smart.info . PhoneSmart was founded in 2000 as a subsidiary of StorageMart. StorageMart is an international self storage company which operates more than 60 self storage facilities in North America. Information about StorageMart can be found by entering its on-line network from the http://www.storage-mart.net portal.

PhoneSmart has been an innovator in bringing top notch selling systems to the self storage business. One innovation has been in the on-line lead generating arena. PhoneSmart's network of websites and on-line partners cast a wide net serving on-line self storage shoppers and researchers. You can see some of the PhoneSmart on-line lead generation network through its http://www.storageconcierge.com site.

PhoneSmart is still primarily known for answering missed phone calls from storage properties to act as a sales back-up for the on-site staff. PhoneSmart is often responsible for as much as 20% of a particular site's rentals, accounting for significant increases of revenue at a very, very reasonable cost.

The Reno Inside Self Storage Conference runs from July 24th through July 27th at the Atlantis Casino Resort and Spa at 3800 South Virginia Ave in Reno, Nevada. The Reno/Tahoe area offers plenty of indoor and outdoor entertainment in July to keep conference attendees and their families occupied with sun, fun and great self storage education opportunities. More information on the conference is at http://www.insideselfstorage.com.

Tron Jordheim will talk about creating a sales culture, learning great sales methods, getting inside your customers' minds and then motivating the behaviors you want in your sales and customer service people. Tron said, "If you treat your employees like dogs, they'll fetch you more business than you can shake a stick at!"

Jordheim maintains that training employees is a lot like training dogs. "If you make the work challenging and rewarding and use lots of treats and praise, you get a great response. Sometimes you have to put a correction on someone. But once the goals are clear and the ways of meeting the goals are well practiced, you can turn employees off the leash and they will hunt every time. Just make sure you hire for drive and trainability, though. Sales and customer service jobs are not for everyone."

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