Online Guest Satisfaction Surveys Implemented at Hersha Upscale Boutique Hotels
Norwalk, CT (HRMarketer/PRWeb) July 25, 2007 -- ERC Dataplus, Inc., a leading provider of web-based human resource application solutions, announced today that Hersha Hospitality Management, LP, one of the country's most successful managers of hotel properties, has chosen ERC to provide an online guest satisfaction survey for its unbranded, upscale boutique hotels.
"With the growth of our boutique hotel division, it became apparent that we needed to develop a way to capture the guest experience of busy travelers. We turned to ERC Dataplus for help who already provides us its Selectech® Workforce Management and ARGOS® 360 feedback system for helping us attract, develop and retain the best talent. Implementing their survey technology to collect and report on the important area of guest satisfaction is a logical extension of our partnership in providing HR technology solutions to our properties," said Jeff Wade, Hersha Senior Vice President of Human Resources.
"We are delighted to have this opportunity to expand our partnership with Hersha Hospitality Management in the area of guest satisfaction surveys, which evidences ERC's commitment to helping hospitality companies solve mission-critical data collection and processing challenges," said Paul Rathblott, CEO of ERC Dataplus.
About Hersha Hospitality Management
Hersha Hospitality Management, LP provides turnkey hotel management and asset management for properties with leading brand affiliations through Marriot, Hilton, Starwood and Intercontinental. A highly experienced team is accustomed to serving as a fiduciary to publicly reporting companies, joint ventures, institutional real estate owners and private investors. Hersha consistently provide market share premiums, satisfied guests and superior returns to our customers.
Hersha Hospitality Management maintains a deep tradition as an owner-operator by exceeding customer expectations and carefully managing operating costs. Nonetheless, Hersha has invested heavily in people, technology, processes and internal controls to increase revenues, reduce costs and improve efficiency.
Hersha Hospitality Management currently provides asset management services for 14 properties and hotel management services to over 55 upscale and mid-scale hotels in the most valuable markets in the nation including Boston, Hartford, New York City, New Jersey, Philadelphia, and metro Washington D.C.
To learn more about Hersha services, please call Naveen Kakarla at (215) 238-1046, extension 412.
About ERC Dataplus
ERC Dataplus delivers Web-based HR management solutions that help organizations optimize their workforces. Since 1993, ERC has enabled leading financial service firms, call centers, retailers, hospitality organizations and Fortune 2000 companies to automate and enhance their employee recruitment, selection, development and retention.
ERC's comprehensive recruiting solutions help manage the entire hiring process from applicant attraction, pre-qualification, assessment and interview coordination through on-boarding. In addition to saving time and reducing administrative burdens associated with both non-exempt and exempt employee recruiting, ERC solutions improve the quality and quantity of qualified candidates, reduce turnover, fill openings more quickly and provide analytics that allow organizations to better manage and measure all hiring-related activities.
ERC also offers post-hire HR technology through its performance management and multirater assessment applications, talent inventory management, and employee surveys (new hire, exit and climate surveys).
ERC's applications are modular in design and easy to use allowing clients to select what they need, when they need it. To learn more about ERC and its portfolio of cost effective staffing solutions visit www.ercdataplus.com or call 1-888-ERC-CORP (372-2677).
This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: www.HRmarketer.com) on behalf of the company listed above.
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