Nearshore Central America outsourcing growth results in high quality BPO supplier joining the Sphaero membership to serve U.S clients.
Miami & Coral Gables, FL (PRWEB) July 30, 2007 -- Zagada Markets, Inc., a leading business development analytics and advisory firm in the global outsourcing vertical, has selected Transactel, Inc., as its premier Guatemala contact center Business Process Outsourcing (BPO) member for its Sphaero Alliance outsourcing partnership. Zagada Institute, the company's research publishing arm projects in its Central American Report 2007 that Central America agent density will reach 40,000 by the end of 2007. Guatemala is categorized as part of the "contending segment" and Transactel is the leading local supplier in that market.
"While other regional markets were first off the starting lines in attracting international contact centers BPO companies and contracts, our research now shows that Guatemala is increasingly becoming a demand zone. Our Sphaero Alliance brand is designed to identify and select local providers of superlative service quality - which we define as Metacare ™ - to help accelerate corporate buyers with their selection process," said Phillip Peters, Zagada's CEO. "Transactel secures strong client testimonial reviews, operational excellence and more importantly receives solid scores and ratings based on our proprietary methodology. We are happy to invite the Transactel team into our alliance," Peters concluded.
While headquartered in Guatemala City, Transactel is the leading Central American BPO operator. The company has a presence in El Salvador and will soon be launching its Panama operation. It also has a well-establish commercial office in Mexico City, with similarly scheduled commercial office expansion for the U.S. and Europe during the third quarter of 2007. The company's almost 1500 agent team serves an impressive portfolio of Fortune 500 and large regional client with both bi-lingual and Spanish services. Some leading clients include a leading energy corporation, the largest rebate management corporation, a large telecommunications company and a leading electronics manufacturer.
"We are delighted to join the Sphaero Alliance in positioning the Transactel brand to new U.S. corporate clients through Zagada's efforts. Transactel is fully committed to extending the high level of bi-lingual voice base and back office BPO services we currently give to large U.S. customers," said Mario Lopez, Transactel's Director of Sales and Marketing. "Our strategic regional expansion and resident commercial office deployment in key corporate customer markets, are specially designed to both listen and respond to our clients needs," Lopez emphasized.
Large U.S corporate customers are increasingly including nearshore locations into their sourcing footprint strategy. Latin America, the Caribbean and Central America are becoming key winners in this expansion strategy. Central America's deepening bi-lingual agent population, cultural affinity, falling telecom costs and relatively competitive labor rates bodes well for future growth.
About Transactel:
Transactel is the largest Central American owned BPO Corporation. With over 12 years experience, it has become one of the leading nearshore outsourcers of choice for US corporations. Their expertise in customer care, IT help desk, and collections make them the best-shore solution. Transactel's operations include 3 redundant sites in Guatemala with joint capacity for more than 1,500 seats, one site in El Salvador with capacity for more than 250 seats and opening in the third quarter 2007, one site in Panama City with a capacity for 200 seats. Transactel's employees take great pride in the continuous added value they provide for their customers. The philosophy that has guided Transactel's growth is summed up in its slogan "We give you more!". For more information please contact Mario.lopez@transactel.net
or visit www.transactel.net
About the Sphaero Alliance:
Sphaero Alliance members offer complete, end-to-end sourcing, and business expansion services for Fortune 1000 companies needing contact center services, business process outsourcing support, site selection advisory and professional and corporate administrative support services from its network of CaribbeanBasin and U.S partners. Membership in the alliance is by invitation only and comprises an elite group of best-in-class companies carefully screened and evaluated before seat participation is granted. Alliance members and their parents generate revenues in excess of US $1.8 billion. Sphaero Alliance human capital network is made up of over 5,000 agents, engineers, programmers, analysts, lawyers, accountants and support staff serving dozens of Fortune 1000 companies and high profile clients. The Sphaero Alliance was conceived and launched by Zagada Markets as a pan-Caribbean Basin/Latin business development venture to accentuate the company's Caribbean Basin Nearshoring decade of Innovation (2002-2010) Theme. For more information please visit http://www.sphaeroalliance.com/.
About Zagada Markets:
Zagada is a boutique Business Development analytics firm with three operating units: Institute, Portal and Advisory. Zagada Institute is the research arm under which the company publishes reports, vendor and location ratings and analysis, and distributes its weekly Nearshore Journal outsourcing newsletter. Vendor sourcing is facilitated through its SphaeroAlliance.com portal. Zagada Advisory unit council's clients on vendor short-listing, mergers & acquisition (M&A) supplier company targeting, and uses its proprietary analytic tools for location, demographic and cost expansion site analysis related to the global outsourcing investments and expansion. In partnership with Waagstein Research (www.Waagstein.se), the company published the Global Outsourcing 100 Index (ZAWA100) - www.zagada.com/indexes. Zagada is committed to producing quality research and analysis on countries, region, cities and vendors operating in key Nearshore and Offshore locations. The company's existing research reports and vendor analysis coverage include Argentina, Brazil, Chile, Central America, the Caribbean, and Mexico, Regions. Please visit Zagada at www.zagada.com.
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