Siemens IT Solutions & Services has established a new Centre of Service Management Competence in the UK based on the Digital Fuel ServiceFlow SLA Management software. This new Centre will drive best-in-class services adhering to ITIL-based standards like ISO 20000 as well as other standards like COBIT, ISO 9001:2000 and SEI CMMI Level 5 industry.
San Mateo, CA, USA (PRWEB) August 14, 2007 -- Digital Fuel®, the leader in customer-facing Business Service Management (BSM) software solutions, today announced that Siemens IT Solutions & Services has established a new Centre of Service Management Competence in the UK based on the ServiceFlow™ SLA Management software. This new Centre will drive best-in-class services adhering to ITIL®-based standards like ISO 20000 as well as other standards like COBIT, ISO 9001:2000 and SEI CMMI Level 5 industry.
Siemens IT Solutions and Services Centre of Competence
The Siemens IT Solutions and Services Centre of Competence (a best practices Center of Excellence) brings together multiple Siemens service organizations from operations around the world, with unique domain expertise in areas such as network, data center, desktop and more. Each of these service delivery units are able to develop standard sets of governance rules, apply a best practice to them and ultimately have the rules and best practices implemented, automated and repeatable within Digital Fuel's ServiceFlow SLA Management software. With best practices in place via ServiceFlow, the domain knowledge of each group can be consistently applied across business units and customers alike, ensuring a higher level of success in each new opportunity.
BSM Solution with Foresight to Automate Application of Best Practices
"Our new Centre of Competence could not have been created without the core capabilities provided by ServiceFlow," said Richard Roberts, Service Control Manager at Siemens. "The foresight by the Digital Fuel team to build the ServiceFlow BSM solution with that ability to automate the application of best practices was significantly ahead of other solutions we evaluated. In fact, ServiceFlow is aligned perfectly with the recently-released ITIL v3 guidelines, and has enabled our teams to be confident in the strategies we are putting into place for both our internal business units and our customers."
Siemens UK Standardizes on ServiceFlow SLA Management Software
ServiceFlow was first adopted by Siemens Business Services, one of the Siemens companies brought together to create Siemens IT Solutions and Services, and was utilized to land and manage a comprehensive, multi-year IT services outsourcing deal in the UK with a total contract value of more than €1 billion. The success of this program, initiated in 2006, led to the use of ServiceFlow across other customers. Siemens has now standardized on ServiceFlow SLA Management software to support ITIL version 3 across their operation, uniting multiple internal service groups from around the globe under a single banner responsible for support across all Siemens business units as well as expanding its outsourced services business.
"In many of today's hyper-competitive service delivery markets, improving services, satisfying customers and lowering cost-to-serve is an ongoing challenge," said Yisrael Dancziger, President and CEO of Digital Fuel. "We are pleased that Siemens chose to standardize on our ServiceFlow BSM solution to address its business challenges, and we are well prepared to help them apply an innovative approach to industrializing services with ServiceFlow."
About Digital Fuel
Digital Fuel Technologies, Inc. is the leading provider of customer-facing Business Service Management (BSM) software for IT, Telecommunications, HR, F&A, and other service management applications. Digital Fuel has the largest BSM deployments in the world for SLA management, service catalog, and service financial management, with thousands of concurrent users, business services, SLAs, KPIs, metrics, cost formulas, and pricing rules. The company's ServiceFlow software manages billions in IT and other business services at companies and governments around the world such as Atos Origin, British Telecom, Capgemini, Cisco, Computacenter, CSC, Cummins, General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, SITA, Telefonica, Xansa and many others. Digital Fuel is headquartered in San Mateo, California, USA, with offices across North America and Europe. Learn more at www.DigitalFuel.com.
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