Internet auto sales and marketing firm Outsell, LLC appoints automotive pioneer in Customer Relationship Management and Customer Experience Management to EVP, Customer Experience & Strategic Partnerships role.
Minneapolis, MN (PRWEB) September 20, 2007 -- www.outsell.com - Outsell LLC, the fastest growing Internet auto sales and marketing company in America, has announced the hiring of Tim Copacia as Executive Vice President, Customer Experience & Strategic Partnerships.
The addition of Copacia to the executive team broadens Outsell's ongoing efforts to help automotive leaders convert more of their internet leads to sales, and better maintain and grow their current customer portfolios.
A seasoned agency leader with 27 years of automotive agency experience, Copacia comes to Outsell from Wunderman-Team Detroit; a WPP agency formed in 2006 to service Ford Motor Company's marketing services business. In his role as President of Wunderman, Tim led the creation of the recently expanded consolidated agency in Detroit that comprised the former Wunderman staff, as well as select practices from JWT and Ogilvy.
"Throughout his career, Tim has been a respected marketing strategist and visionary, and is a strong proponent of differentiating brands and retailers through the business strategy of customer experience management," said Mike Wethington, CEO of Outsell. "Tim will be a great asset in Outsell's efforts to partner with OEM's, agencies, dealer ad associations, and large independent dealer groups to construct and implement a retail customer experience that will convert more internet shoppers to buyers and increase customer retention and household loyalty -- all contributing to more sales and profits."
According to Copacia, Outsell's suite of interactive sales and marketing services is uniquely positioned to deliver exceptional value to its clients and their customers and he is looking forward to working closely with Mike and the rest of Outsell's management team to continue the company's progress as it aggressively executes against its growth strategy.
"After spending my entire career working on the agency side trying to build brand desire, consideration and behavioral action through advertising and one-to-one channels, it is time that I focus my energies on really helping automotive brands and dealers sell more vehicles. For the first time ever, I am in the position to literally affect car sales, improve the automotive customer experience and help retain and grow customer portfolios," said Copacia. "I couldn't be more excited to join such a strong team of professionals committed to helping remedy age-old industry challenges."
Prior to Wunderman, Copacia has served as President & CEO of InterOne Marketing Group (formerly Ross Roy Communications) supporting all Chrysler, Dodge and Jeep marketing communications channels; Executive Vice President at Campbell-Ewald; Senior Vice President at BBDO Detroit directing Effie award-winning advertising campaigns for the Dodge; and 10 years at D'Arcy, Masius, Benton & Bowles (now Leo Burnett) working on brands such as Dow, FTD, Pontiac and Cadillac.
Tim Copacia has also been recognized by Crain's Detroit Business as one of Detroit's "Top 40 business professionals under 40." He authored the book Truths in Advertising and is currently in the process of writing another book on creating the ultimate customer brand experience.
About Outsell LLC
Outsell (www.outsell.com) is a leader in Internet Auto Sales targeting automotive leaders who want to significantly increase car and fixed operations sales via the Internet.
Via its Internet Auto Sales Machine, Outsell is able to:
- Attract customers through interactive email marketing
- Engage prospects with live automotive chat
- Develop opportunities and appointments that lead to cars sold via its Internet Business Development Center (BDC) service
- Grow customer relationships from one car buy to an ongoing profitable customer relationship, by providing online information and real time communication throughout the customer lifecycle.
As the fastest growing Internet automotive sales & marketing company in America, Outsell is a fire-breathing, tire-squealing Internet auto sales machine.
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