Supporting the growing number of business-focused iPhone users, UserScape releases an iPhone interface for their flagship product, web-based help desk software, HelpSpot.
LaGrange, New York (PRWeb). January 16, 2008 -- Bucking the customer-focused trend, UserScape is pleased to announce the release of a mobile version of HelpSpot, web-based help desk software, -- optimized for iPhone users.
Clearly Apple has proven success in the consumer market, however little attention has been given to the growing pockets of professionals looking to merge the devices of home and work. Ian Landsman, President of UserScape, speculates: "as Apple products permeate the market, in a time when the line between work and home becomes ever-more blurred, consumers are apt to move towards working on the same devices they use at home."
In an effort to support this growing segment of business users, UserScape recently rolled-out an Apple iPhone-optimized version of their web-based help desk software, HelpSpot. "Being a start-up that heavily depends on Apple products…we're compelled to support fellow early-adopters...The iPhone interface was driven by a need to scratch our own itch. We needed this to stay on top of our customer inquires when not in the office," he said.
The iPhone version of HelpSpot provides users on an Apple iPhone with an experience--with respect to look and functionally--consistent with the device, however provides only the most critical piece of HelpSpot functionality needed for those on the go. Detailed information and screenshots can be see found on the HelpSpot site.
HelpSpot's comprehensive API, rolled-out last October, made the development of this interface possible. The iPhone interface not only fulfills a need but also serves as a sample what can be created using the API. For more information on HelpSpot's API, see the HelpSpot API Manual on the HelpSpot site.
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