Netelligent's Interact Now Connects Salesforce.com to IP Telephony, MS Outlook, MS Active Directory and Customer Databases
St. Louis, MO (PRWEB) January 29, 2008 -- Netelligent Corporation's Interact software has achieved certification from The AppExchange, Salesforce.com's on-demand marketplace of approved 3rd party solutions. Companies who use Salesforce.com can now seamlessly connect their customer interactions and data (accounts, contacts and activities), with the entire customer communication infrastructure.
& quot;This is a huge business opportunity for Salesforce.com users," says Rick Chapman, Vice President of Product Development for Netelligent. "Salesforce.com leads the market for on-demand customer relationship management. With Interact, companies can take this powerful tool and go even further to strengthen their connection with the customer."
Interact is a unique product and has no parallel competitors. Interact is solution that connects to disparate databases in real-time. A simple, robust user interface sits on the desktop and enables the user to search all databases at once, and then act. Additionally, with inbound telephone calls, Interact automatically searches all databases, identifies the caller, pops open the customer record in Salesforce.com, and even inserts an activity record.
For companies that need call recording, Interact records telephone calls, chat sessions, video and desktop activity, and automatically inserts those captures into Salesforce.com. Interact has many out-of-the-box integrations, including: Salesforce.com, Active Directory, MS Outlook and SQL.
In addition to their software offering, Netelligent partners with IP telephony market leader Cisco to deliver business and operational value with a wide range of solutions and services, including IP telephony, IP video conferencing, unified messaging, call center solutions and voice over IP. The Netelligent Solutions Team consists of experienced telephony engineers, architects and developers that work with companies to build robust multi-service wireless networks and custom application solutions.
About Netelligent
Netelligent is an expert in Cisco Unified Communications, the integration of different streams of communication into a single user interface. Netelligent understands the impact of emerging technologies on the end user's business needs. With unsurpassed IP network and telephony implementation skills, Netelligent provides leading-edge network and telephony solutions that help clients bridge the gap between infrastructure and business systems. Sensitive to the needs of enterprise and consumer customers, Netelligent's mission is to build and support cost-effective IP business communication solutions.
Founded in 2003, Netelligent is headquartered in St. Louis, Missouri and has a total of 65 employees.
For more information contact:
Colin Millstone
Marketing Director
Netelligent Corporation
cmillstone(at)netelligent.com
(314) 913-4238
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