Diamond Certification give customers added confidence
Roseville, CA (PRWEB) November 22, 2008 -- Quality First Home Improvement Inc., an exterior home improvement specialist, has passed the rigid rating requirements and received the prestigious Diamond Certification, presented by American Ratings Corporation.
Diamond Certification starts with the initial in-depth rating of each company's customer satisfaction. To begin, a random sample of up to 400 past customers is pulled from all customer files of the applicant company. A confidential telephone survey captures the customer satisfaction score based on quality. The quality score is tabulated. To qualify a company must score a very high 90 on a 100 scale.
Additionally, the applicant company's credentials are independently rated. For contactors this includes license, insurance, complaint status, credit, and business practices. Only those rated highest in quality earn the prestigious Diamond Certified award. Monitoring of credentials and any complaints occur quarterly, and additional customer surveys are completed from quarterly to annually. After being certified, the company agrees to adhere to the Diamond Certified Customer Satisfaction Principles.
"Being Diamond Certified gives our customers the peace of mind of knowing they are entering into business with a company that has been completely scrutinized in all aspects of its operation," said Gary Kluck, co-owner of Quality First Home Improvement Inc.
Quality First is moving rapidly to become California's largest home improvement company. Future plans include expansion into Nevada and Oregon, and adding additional energy saving "green" merchandise to its current line of environmental friendly products.
Quality First Home Improvement Inc., is a Diamond Certified licensed contractor specializing in a full line of exterior home improvements. The company's headquarters is located in Roseville, California, with branch offices located in Redding, Vallejo, and San Jose, CA. Quality First Home Improvements Inc., utilizes manufacturer certified installers, a full sales and marketing team, and has been rated as a Blue Chip contractor by Referred Excellence, a third party contractor rating company.
More info: Call 1-800-859-7494 or visit: http://www.Qualityfirsthome.com
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