ServiceFlow Sets New Benchmark with Advanced ITIL Service Catalog Fully Integrated with ITIL Service Level Management and IT Financial Management to Deliver Better Services at Lower Cost
San Mateo, CA (PRWEB) May 5, 2008 -- Digital Fuel, the leader in customer-facing Service Management software solutions, today announced a game-changing release of its global standard service management solution. ServiceFlow™ 6.0 raises the bar for the industry by tightly integrating a highly advanced ITIL Service Catalog with ITIL Service Management and ITIL Service Financial Management to deliver the essential solution for enterprises and commercial service providers to run services as a business. The latest release introduces enhancements across the entire suite, including improved reporting capabilities, a new user interface, improved workflow management and ITIL predefined content and process. ServiceFlow 6.0 follows on the heels of three consecutive years of triple digit year over year revenue growth and more than 500 companies benefiting from ServiceFlow as the backbone for managing their business and IT services.
Digital Fuel is the global standard for the world's most well run service organizations and is trusted by more commercial service providers and global enterprises than any other solution. As the complexity of managing mission-critical IT, communications and F&A services increases, service organizations face the daunting challenge of delivering on their promises to deliver better services that are aligned with business goals at lower cost. Digital Fuel's ServiceFlow solution is designed to meet this challenge by helping service organizations answer key service management questions:
- What services are available?
- How well are services performing?
- How much are services costing?
ServiceFlow is comprised of three tightly integrated applications that take a top-down approach that allows the organization to efficiently manage a portfolio of services, align with business objectives, measure performance, and financially account for services:
- ServiceFlow Catalog allows service organizations to manage and publish all service offerings and their attributes, and to manage the services ordering process.
- ServiceFlow SLM enables service organizations to define and proactively manage, monitor, review and forecast all business service level commitments.
- ServiceFlow Finance gives service organizations the ability to cost, price, charge and control services spend and usage to achieve lower service cost and spend.
Digital Fuel's ServiceFlow application suite fully supports and enables industry standards such as ITIL v3, COBIT, ISO 20000 and eTOM, making the entire process an integrated part of a complete service management methodology.
"ServiceFlow enables us to run internal services like a business, providing our business units with chargeback bills to control consumption," said Lincoln Little, Director of Global BU Billing, Cummins Inc. "By focusing on customer-facing issues, Digital Fuel has become a key component in the way we deliver services internally across our enterprise."
"We use ServiceFlow across a number of industries, both internally and externally," said Ian Seneviratne, Head of Operations Global Application Management for Siemens IT Solutions and Services (UK). "ServiceFlow supports and underpins our ITIL processes, including service catalog, service level management, and service financial management. It provides us with the comprehensive functionality, flexibility, ease of use and speed of implementation, not to mention the cost effectiveness, that we need to meet our customers' objectives."
"ServiceFlow is a standard for the best run services organizations in business," said Yisrael Dancziger, President and CEO of Digital Fuel. "We help our customers deliver on their promises, which is exactly what we've done with ServiceFlow 6.0. The latest release underscores our commitment to helping services organizations design, deliver, and financially account for services in a way that aligns with their business goals. Our business is growing exponentially, which is clear evidence of the intense market need for running services as a business to drive better services at a lower cost. My hat is off to my team for continuing to fanatically serve our customers and for their constant drive to deliver state of the art business solutions."
About Digital Fuel
Digital Fuel Technologies, Inc., is the leading provider of Service Catalog, Service Level Management and Service Financial Management software solutions for IT, Communications, HR, F&A in enterprises and commercial service providers. The company's ServiceFlow business software applications manage billions in Telco, IT and other business services at companies and governments around the world such as British Telecom, Cisco, Computacenter, CSC, Cummins, Dell, General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, SITA, Sprint, Steria, Telefonica, Telus, WiPro and many others. Digital Fuel is headquartered in San Mateo, California, USA, with offices across North America and Europe. Learn more at www.DigitalFuel.com.
Media Contact:
LaunchSquad
+1 (415) 625-8555
fuel(at)launchsquad.com
###
Trackback URL: http://www.prweb.com/pingpr.php/Q291cC1IYWxmLVNxdWEtUHJvZi1GYWx1LVplcm8=
|
