Total Quality Communications, provider of premiere call center services, announces its name change to Answer Center America, Inc. to reflect its added service catalog and unmatched quality of service.
Chicago, IL (PRWEB) July 31, 2007 -- Total Quality Communications, nationwide provider of premiere call center services, has changed its name to Answer Center America. The company is a 24-hour virtual receptionist, offering live answering services, bilingual services, medical answering and routing services, as well as a myriad of other communications solutions. Answer Call America uses the sound principles Total Quality Communications was built on and has taken it further, by adding a service catalog and quality of service unmatched in the industry.
 "Answer Center America is the solution many businesses have been looking for," says Michael C. McMillan, President of Answer Center America, Inc. "Companies face problems with inconsistent answering services or and often lose customers when they call after hours. Answer Center America has established itself as more than just a call center with state of the art equipment and dedicated customer service agents."
Answer Center America offers the following Customized Messaging Services, 24 hours a day, 7 days a week:
- Emergency Messaging and Dispatch to get urgent messages to the right person
- Fax and/Email Options to receive each message as it comes in or have messages delivered at specific times each day
- Basic Voicemail Options to receive all messages in one voice mailbox, receive messages by department or routed to a specific person
- Advanced Voicemail Options such as Voice Mail Scripting, prompting callers for needed information, Voice Mail Transcription, Alphanumeric and Digital Paging, Live Receptionist Delivery and Call Forwarding
Answer Center America offers the following Telephone Answering Services 24 hours a day, 7 days a week:
- Medical Answering Service that is HIPPA compliant and follows all JACHO regulations
- Overflow Receptionist Service
- Customized Answering/Scripting specific to the company name, using instructions on how each call should be handled and what actions to take
- Wake-up calls
- Employee Log-In Service, handling calls regarding employee check-ins, tardiness, and absences
- Call Screening
Answer Center America also offers advanced Call Center Applications:
- Conference Bridge, allowing up to 40 people to be connected in a conference call
- Marketing Services such as Lead Generation, Customer Follow-up Surveys, Rebate Programs and
Order Taking
- Customer Service Solutions, tracking commonly asked questions, caller identity, location, and claims
- Appointment & Seminar Scheduling
- Information Collection for Insurance Claims, Incident Reports, Pre-certification Calls
- Job Applicant Screening
- Dealer Locator Services
- Web Enabled Services
"Our sole focus is the growth of our clients' businesses," says Michael C. McMillan. "Whether it is outsourcing internal aspects of a current business model or having us help support different departments, we can provide the perfect fit for helping businesses flourish."
About Answer Center America:
Prior to becoming Answer Center America, Inc., Total Quality Communications was initially founded by Janet Livingston in 1995 as a 24-hour nationwide call center and messaging service Inspired by years of working in an industry notorious for an inconsistent quality of service, Janet decided to open her own call center whose foremost focus would be quality. With just one telephone line, one computer, and a dream, Janet began executing a plan focused on coupling modern technology with superior customer service. Answer Center America, Inc. is the next generation of that plan. To see how Answer Center America can help streamline services to increase profit and client satisfaction for your business, please visit http://www.goacanow.com.
Contact:
Sales Department
Answer Center America, Inc.
Phone: (800) 270-7030
Fax: (800) 971-2110
http://www.goacanow.com
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