NetworkD Group, a global leader in IT Service Management Solutions, today announced the expansion of its Infrastructure Management Service (IMS) offerings to include a comprehensive Desktop Systems Management Operational Assessment. Designed to identify the effectiveness of Desktop Management processes currently in use, the NetworkD Desktop Operational Assessment utilizes a multi-faceted methodology that evaluates all components of the IT organization to provide a clear, concise picture of an organizations Desktop Systems Management maturity.
Basignstoke, UK (PRWEB) September 28, 2006 -- NetworkD Group, a global leader in IT Service Management Solutions, today announced the expansion of its Infrastructure Management Service (IMS) offerings to include a comprehensive Desktop Systems Management Operational Assessment. Designed to identify the effectiveness of Desktop Management processes currently in use, the NetworkD Desktop Operational Assessment utilizes a multi-faceted methodology that evaluates all components of the IT organization to provide a clear, concise picture of an organizations Desktop Systems Management maturity.
The Assessment also includes the creation of an operational roadmap; ultimately allowing organizations to achieve their objectives and enhance their technology investment Infrastructure Management Services have been an integral part of the NetworkD solution portfolio for over 5 years and continually evolve to meet the needs of today’s business requirements.
“Creating a highly effective Desktop Systems Management model is pivotal toward achieving operational maturity” remarked Ashley Leonard, President and CEO of NetworkD Group. “The requirement to be an expert in so many IT Management disciplines makes it difficult to provide quality, cost-efficient IT Management demanded by business today… NetworkD has this expertise and has developed a proven Desktop Management maturity model that guides organizations to achieve measurable results, maximize ROI and enable strategic advantage. NetworkD IMS offerings streamline and optimize your IT operations ensuring the ongoing success of your overall desktop strategy. ”
Desktop Operational Assessments begin with verifying the integrity of the Desktop Management Solution. This includes a high-level health check of the physical system to identify any key failures of the functionality. The next step entails in-depth interviews with key staff members responsible for: First Line Call Resolution, Application Management, Security Management, and Operating System Management. It is also designed to directly assess and address Senior Management perception and expectations.
Information and material gathered relating to both functionality, associated processes, and usage will be measured against a combination of NetworkD and industry best practices. The output of this comparison results in an extensive report and associated presentation detailing recommended functionality and process failures/identified improvements which are targeted directly at gaining the maximum benefits from the implemented system in the shortest possible period.
“Optimum Management is a combination of People, Process and Technology,” added Frank Griffiths, NetworkD Director of Infrastructure Management Services. “The IMS team is composed of world renowned experts in IT Systems Management and Support… allowing you to draw on the expertise and strategic advice of the very best in the industry. We use real world business outcomes to measure performance and assure total satisfaction.”
Visit http://www.networkd.com/operational_assessment.html for more information.
About NetworkD Group
Established in 1996, NetworkD is a leading provider of IT Service Management Solutions to enterprise organizations worldwide. Focusing on solutions that take the best of ITIL® and operational best practices, NetworkD offers best-of-breed solutions in the areas of Asset Management, Desktop Management, Service Desk Management, Security and Patch Management, Server Management, and OS deployment. With a reputation for innovative solutions and technologies, NetworkD has over 5,000 clients globally and has been honored with over 80 awards. Headquartered in Newport Beach, Calif., NetworkD continues to expand globally; establishing presence throughout the United States, United Kingdom, France, and Germany. Visit http://www.networkd.com for more information.
For more information, please contact Karen Stones
US Tel: (949) 222-2287, US Fax: (949) 222-2226.
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