Leading Print Services Organization Selects Digital Fuel ITSM Software Solution For Comprehensive Service Management
San Mateo, CA (PRWEB) October 15, 2008 -- Digital Fuel®, the leader in IT Service Management (ITSM) solutions, today announced that Communisis (LSE:CMS), a leading marketing services and print manufacturer, has selected Digital Fuel's ServiceFlow Service Level Management software solution to automate key service management processes. Digital Fuel is providing Communisis with a business application designed to provide deep insight into and assess quality, costs and usage across a complex and growing portfolio of printing services. As a result, Communisis now has a platform to ensure it delivers on its service promises to customers and continually improves its business results.
The Leader in IT Service Management Solutions
"Digital Fuel gives us a way to balance customer demand for insight into service performance and costs with our own need to improve efficiencies and deliver better services," said Nic Sheen, CTO, Communisis. "With Digital Fuel in place, we can get beyond reporting and data gathering and focus on the more important issues and ideas that drive our business. There are many data and analytics tools out there, but Digital Fuel is a business application that combines deep insights with highly applicable business expertise and best practices right out of the box. We are very excited at what will be possible for our business as we take ServiceFlow into our service management operations."
Communisis is a leading print and print management company with more than 3,000 customers to whom they provide a range of customer communication solutions, including bank statements, check books, direct mail, marketing resource management and supply chain solutions. The company relies on ServiceFlow to gain real-time insight into the performance and management of these strategic services. The number of customers, projects and service level agreements that Communisis tracks makes maintaining the integrity of the service management process a crucial element to its business success. Furthermore, the ServiceFlow solution's built-in expertise empowers Communisis' client service department to identify potential issues in advance and take proactive measures to minimize waste, maximize overall value and solve problems before they can affect the customer.
"ServiceFlow is designed to help service organizations like Communisis take service management to a new level, to get beyond reporting and fundamentally improve services, reduce costs and establish an advantage in the market," said Yisrael Dancziger, President and CEO, Digital Fuel. "By establishing a system of record with Digital Fuel for managing services from a business perspective, Communisis is opening up new opportunities and potential that couldn't otherwise be realized. We're excited to have them onboard and look forward to playing a role in driving a new level of efficiency and service quality for such an innovative company."
To learn more about Digital Fuel and its ServiceFlow software solutions, visit the Digital Fuel website at http://www.digitalfuel.com/.
About Digital Fuel
Digital Fuel Technologies, Inc., is the leading provider of Service Catalog, Service Level Management (SLM) and Service Financial Management software solutions for IT, Communications, HR, F&A in enterprises and commercial service providers. The company's ServiceFlow business software applications manage billions in Telco, IT and other business services at companies and governments around the world such as British Telecom, Cisco, Computacenter, CSC, Cummins, Dell, General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, SITA, Sprint, Steria, Telefonica, Telus, WiPro and many others. Digital Fuel is headquartered in San Mateo, California, USA, with offices across North America and Europe. Learn more at www.DigitalFuel.com.
Media Contact:
Jesse Odell
LaunchSquad
+1 (415) 625-8555
fuel (at) launchsquad (dot) com
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