Independent payment protection insurer British Insurance has scooped its third set of industry 'gongs' in two weeks -- picking up the Excellence in Treating Customers Fairly and Outstanding Consumer Champion accolades at the Personal Finance Awards.
Braintree, Essex (PRWEB) November 17, 2008 -- Independent payment protection insurer British Insurance has scooped its third set of industry 'gongs' in two weeks -- picking up the Excellence in Treating Customers Fairly and Outstanding Consumer Champion accolades at the Personal Finance Awards.
Simon Burgess, MD British Insurance
The Awards recognise firms operating within the financial services sector that provide short and long term customer value and deliver outstanding customer service. Run in conjunction with consumer financial information website moneypages.com, businesses are nominated for 18 categories via survey respondents. Nominees for two further awards are selected by judges.
Once short-listed, firms are scrutinised by an independent panel representing aggregator sites, research specialists and personal finance journalists. For the Treating Customers Fairly Award, the winning company had to demonstrate excellence in customer service no matter where or how it interacted with people.
Site Editor and Awards organiser Ben Wilkie comments: "This accolade is looking at a company's generic approach and how customers are treated when they come into contact with the organisation. This 'contact' can be far reaching and covers everything from how the business simplistically portrays its products and services to what experience customers will have. They may apply for a product, call up with a query or make a claim. Wherever the customer touches the organisation, the judging panel will scrutinise it.
"British Insurance was ahead of the pack when it came to this category and the same sentiments were felt when judges were asked to select an Outstanding Consumer Champion. Over the years British Insurance has always championed the cause of consumers and ensured independent providers have a share of voice in this lender-dominated market."
Wilkie continues: "The business constantly pressurises PPI providers into delivering good products at a fair price and is unfailing in its call for consumers to shop around to secure the best deal. British Insurance impressed the judges in how it communicates via journalists - the firm is always in the media and as such is recognised as a leading industry voice, lobbying for fairer treatment of consumers. Both awards are well-deserved."
This latest win increases British Insurance's award tally to six. It recently received Best Overall Insurance Provider and Excellence in Treating Customers Fairly accolades from industry-experts at Mortgage Finance Gazette and was voted Best Mortgage Payment Protection Insurance Provider and Best Overall Insurance Provider by readers of Mortgage Introducer.
Managing Director Simon Burgess concludes: "Excellent customer service is about offering an unrivalled product range that meets customers' needs and puts them first. This is our business ethos and I'm delighted it's been recognised via these award wins -- they prove we are delivering on our promise."
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