Giva's Needs Assessment Tool Simplifies Buying Help Desk and Customer Service Software

Giva radically reduces the complexity of the Software-as-a-Service (SaaS) buying process by offering a vendor-independent Needs Assessment Tool that allows companies to make a more rigorous and objective comparison of vendors based upon a prioritized list of feature requirements when buying customer service and help desk software.

Santa Clara, CA (PRWEB) May 12, 2008 -- Customers looking to purchase IT help desk software or customer service software encounter a myriad of problems and obstacles in the purchase process. Giva is offering its new Needs Assessment Tool on a complimentary basis.

Industry Leading Help Desk & Customer Service Software

At Patient Care Technology Systems, we used Giva's Tool to document our requirements across multiple work groups to generate a single prioritized list. We shared this list with a number of vendors and were able to make a more rigorous and defendable vendor recommendation to our senior team

This vendor-independent tool allows evaluation teams and senior executives making important business decisions to approach the purchase of software in a much more rigorous and analytical manner. The Tool provides the information essential to negotiate a services contract, avoiding the difficult struggle to understand the differences between software products and assess vague claims.

"At Patient Care Technology Systems, we used Giva's Tool to document our requirements across multiple work groups to generate a single prioritized list. We shared this list with a number of vendors and were able to make a more rigorous and defendable vendor recommendation to our senior team," said Jim Kline, Vice President of Client Services, Patient Care Technology Systems. "The Needs Assessment Tool provided the objective criteria we needed to evaluate several vendors on an apples-to-apples basis."

"Our tool can be a starting place and the single document to drive cross-functional consensus of all the departments involved in the purchase of customer service and help desk software. We listened to many companies struggle with this process and they asked us for our help," explained Ron Avignone, Founder of Giva, Inc. "This vendor-independent Tool really helps management teams make an objective comparison of vendors based upon their prioritized list of requirements."

Access tool at:
http://www.givainc.com/free-needs-assessment/index.htm

About Giva, Inc:
As a leading provider of IT help desk and customer service software, Giva differentiates itself by helping companies reduce costs and increase customer loyalty and satisfaction thereby generating a higher Return on Investment (ROI) with Giva. Customers depend upon Giva's easy-to-use Real-time Reports, Dashboards, and Analytics and Metrics to run their businesses with actionable information.

Giva is a Web 2.0 company headquartered in Santa Clara, California. Visit http://www.givainc.com or the Giva Blog at http://www.givainc.com/blog

About Patient Care Technology Systems:
Patient Care Technology Systems (PCTS) is a leading developer of intelligent workflow automation solutions and services which enable health care providers to improve the efficiency and safety of clinical workflows.

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