U.S. employers largely recognize they face an imminent worker shortage due to Baby Boomer retirements; however, few have a formal strategy in place to manage and retain worker knowledge, according to a survey released today by Monster(R). The corresponding report, titled "Building and Securing an Organizational Brain Trust in an Age of Brain Drain," reveals that only 12 percent of human resource managers report knowledge retention as a high priority within their organizations - despite the fact that one-third estimate 20 percent or more of their current workforce will be eligible for retirement over the next several years. Monster is the leading global online careers and recruitment resource and flagship brand of Monster Worldwide, Inc. (NASDAQ: MNST).
MAYNARD, Mass. (BusinessWire EON) September 25, 2007 --
U.S. employers largely recognize they face an imminent worker shortage
due to Baby Boomer retirements; however, few have a formal strategy in
place to manage and retain worker knowledge, according to a survey
released today by Monster®.
The corresponding report, titled “Building
and Securing an Organizational Brain Trust in an Age of Brain Drain,”
reveals that only 12 percent of human resource managers report knowledge
retention as a high priority within their organizations –
despite the fact that one-third estimate 20 percent or more of their
current workforce will be eligible for retirement over the next several
years. Monster is the leading global online careers and recruitment
resource and flagship brand of Monster
Worldwide, Inc. (NASDAQ: MNST).
“While institutional knowledge is increasingly
an organization’s most valuable asset, our
study found many companies do not have the processes in place to
preserve and redistribute this critical information,”
said Jesse Harriott, vice president of research, Monster. “Bridging
this gap represents a significant opportunity for companies to gain a
competitive edge in a global economy where knowledge is increasingly
becoming the primary resource for value.”
Key Findings
The study reveals that while HR managers recognize the looming issue of
losing institutional knowledge due to retirement, many face barriers to
establishing strategies and tactics that help preempt the problem. Key
findings include:
-
Turnover vs. Retirement: More firms perceive conventional
turnover as a higher risk to losing organizational knowledge than loss
due to retirement, as younger workers leaving an organization not only
take away knowledge, but typically bring it to competitors.
-
What You Can’t Measure, You Can’t
Manage: Only 23 percent of firms report having a formal method to
actually identify the knowledge that needs to be protected and
retained.
-
Proving ROI: 43 percent of respondents cite the ability to
measure the ROI and effectiveness of a knowledge retention program as
a chief stumbling block to implementing a formal strategy.
-
Unmotivated Workers: Only one-third of firms report that their
workers are rewarded or encouraged to share organizational knowledge
with colleagues.
Recommendations
“As knowledge is perceived to be a key source
of internal power, employees often think that sharing what they know
makes them less valuable to the organization. In reality, the opposite
is true. Therefore, employers must strive to make information-sharing
part of the company culture,” added Harriott. “Furthermore,
no single tool has emerged that readily enables companies to effectively
meet knowledge-retention challenges. Thus, organizations should aim to
manage information with a broad strategic approach, utilizing various
tactics to determine what will be most successful.”
Despite the obstacles, there are concrete steps organizations can take
to help mitigate the affects of brain drain. Key recommendations from
the study include:
-
C-Level Accountability: Appoint a Chief Knowledge Officer to be
responsible for organizational knowledge.
-
Pinpoint the Goods: Implement a formal program to actively
identify key knowledge assets and its sources.
-
Employee Incentives: Provide knowledge-sharing incentives for
employees and incorporate standards in performance reviews.
-
Tools for Involvement: Create a blogging forum and mentoring
program whereby employees can redistribute and access organizational
knowledge.
“While brain drain is a looming problem for
employers, it presents an excellent opportunity for innovative companies
to position themselves for better competitive advantage,”
concluded Harriott. “Companies that
aggressively manage and protect their knowledge can readily increase
their value as an organization.”
Knowledge Retention Webinar
Date: Tuesday, September 25, 2007
Time: 2:00 – 3:00 p.m. ET
Topic: According to The Economist, approximately half the top
workers at America’s 500 leading companies
will retire in the next five years. How can you help retain the vast
knowledge of these workers before they leave your organization?
Register: http://intelligence.monster.com/10312_en-US_p1.asp
Survey Methodology
The study was a nationwide online survey conducted in November 2006 of
550 human resources managers with high level knowledge of their firms’
strategies. The sample consisted of a cross section of U.S.
organizations representing small- to large-size firms that operate in
the government, private and non-profit sectors. The executive summary
and full report are currently available online via http://intelligence.monster.com/14455_en-US_p1.asp.
About Monster Worldwide
Monster Worldwide, Inc.
(NASDAQ: MNST), parent company of Monster®,
the premier global online employment solution for more than a decade,
strives to bring people together to advance their lives. With a local
presence in key markets in North America, Europe, and Asia, Monster
works for everyone by connecting employers with quality job seekers at
all levels and by providing personalized career advice to consumers
globally. Through online media sites and services, Monster delivers
vast, highly targeted audiences to advertisers. Monster Worldwide is a
member of the S&P 500 Index and the NASDAQ 100. To learn more about
Monster’s industry-leading products and
services, visit www.monster.com.
More information about Monster Worldwide is available at www.monsterworldwide.com.
Special Note: Safe Harbor Statement Under the Private Securities
Litigation Reform Act of 1995: Except for historical information
contained herein, the statements made in this release constitute
forward-looking statements within the meaning of Section 27A of the
Securities Act of 1933 and Section 21E of the Securities Exchange Act of
1934. Such forward-looking statements involve certain risks and
uncertainties, including statements regarding Monster Worldwide, Inc.’s
strategic direction, prospects and future results. Certain factors,
including factors outside of Monster Worldwide’s
control, may cause actual results to differ materially from those
contained in the forward- looking statements, including economic and
other conditions in the markets in which Monster Worldwide operates,
risks associated with acquisitions, competition, seasonality and the
other risks discussed in Monster Worldwide’s
Form 10-K and other filings made with the Securities and Exchange
Commission.
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