Oblicore, the leading provider of ITIL based Service Level Management software, today announced the immediate availability of Guarantee(TM) Service Catalog Center. This solution introduces, for the first time, an ITIL based service catalog that can be leveraged, to create and manage a company's Service Portfolio and Service Catalog, and to create contractual obligations based on this catalog.
CAMBRIDGE, Mass. (Business Wire EON) April 8, 2008 --
Oblicore, the leading provider of ITIL
based Service
Level Management software, today announced the immediate
availability of Guarantee™
Service Catalog Center. This solution introduces, for the first
time, an ITIL based service catalog that can be leveraged, to create and
manage a company’s Service Portfolio and
Service Catalog, and to create contractual obligations based on this
catalog.
Guarantee™ Service Catalog Center enables
companies to rapidly gather service catalog information from disparate
internal sources, establish descriptive information for the service, and
construct standard key performance indicators (KPI’s)
to measure service performance. In addition, Guarantee™
Service Catalog Center’s contract management
capabilities enable companies to leverage the service catalog to rapidly
establish Operational Level Agreements (OLA’s)
and Service Level Agreements (SLA’s).
“With the introduction of ITIL v3 and its
focus on the service lifecycle, many organizations are starting their
ITIL journey with Service Portfolio Management and Service Catalog
Management,” says Reginald Lo, Vice President
of Technology Solutions for Third Sky, a leading IT Service Management
Consulting firm. “These initiatives are vital
to understanding the services they provide, improving the warranty of
these services and improving their quality.”
“With the release of Guarantee™
Service Catalog Center, Oblicore has established itself as the leader in service
catalog management,” said Michael
Carabetta, CEO of Oblicore. “There is clear
momentum for ITIL based service portfolio initiatives in our customers
and prospects. For service
providers and enterprises investing in these initiatives, we offer a
unique approach to the service catalog that standardizes the service
catalog, connects it to the organization’s
service level agreements, and, with the full version of Oblicore
Guarantee, enables the organization to measure service catalog
performance.”
About Oblicore
Oblicore is the leading provider of ITIL based Service
Level Management software. Our flagship product, Oblicore Guarantee™,
automates, activates, and accelerates the monitoring, reporting, and
management of all business technology service level agreements and
service delivery for enterprises and service providers. An enabler of
business management, Oblicore Guarantee™
allows organizations to understand the cost implications of service
delivery agreements – in real time –
for penalties, rewards, and new opportunities. For the first time,
enterprises and service providers have complete visibility and can
proactively manage service delivery across business and technology
infrastructure from one solution.
Oblicore’s software solutions are leveraged
by both service providers and global 1200 enterprises, such as ABN Amro,
BT, Cable & Wireless, E.ON, Lufthansa Systems, Siemens Medical
Solutions, and T-Systems, to align their organizational performance with
business objectives. Oblicore is headquartered in Cambridge,
Massachusetts, with offices across North America, Europe, and Asia
Pacific. For more information, please visit http://www.oblicore.com.
Release Summary:
Oblicore announces the release of Guarantee(TM) Service Catalog Center
which enables companies to create and manage an ITIL based service
portfolio.
KEYWORDS: itil, service catalog, service level management
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