Oblicore, the leading provider of Service Level Management solutions, today announced that Erik Hille, Director of Product Marketing and keynote speaker of the itSMF Canada 2008 Conference, will present "Leveraging Service Portfolio Management & Service Catalog Management for Continual Service Improvement." Scheduled for Tuesday, May 6, at 8:00 a.m. PT, this comprehensive discussion will reveal the significance of the SLM process in Continual Service Improvement in addition to showing the powerful role that the service catalog and service portfolio play.
CAMBRIDGE, Mass. (Business Wire EON) May 1, 2008 --
Oblicore, the leading provider of Service
Level Management solutions, today announced that Erik Hille,
Director of Product Marketing and keynote speaker of the itSMF Canada
2008 Conference, will present "Leveraging
Service Portfolio Management & Service Catalog Management for
Continual Service Improvement." Scheduled for Tuesday, May 6, at 8:00
a.m. PT, this comprehensive discussion will reveal the significance of
the SLM process in Continual Service Improvement in addition to showing
the powerful role that the service catalog and service portfolio play.
ITIL
provides practitioners with a framework to implement Service Management
and develop a Continual Service Improvement Program. Hille will discuss
the essential steps involved in transforming resources into valuable
services and show the means of delivering value through the service
catalog and service portfolio by:
-
Showing the importance and differences between a service catalog and
service portfolio;
-
Identifying the role of a service catalog in Continual Service
Improvement;
-
Understanding the service portfolio, its impact on the business and
common pitfalls to avoid;
-
Distinguishing between a service catalog and request catalog; and
-
Discovering benefits of automating the SLM process to measure and
report performance.
Oblicore, Gold Sponsor of itSMF
Canada 2008 will be exhibiting at the event at booth 20.
About Oblicore
Oblicore is the leading provider
of Service
Level Management software. Our flagship product, Oblicore Guarantee™,
automates, activates, and accelerates the monitoring, reporting, and
management of all business technology service level agreements and
service delivery for enterprises and service providers. An enabler of
business management, Oblicore Guarantee™
allows organizations to understand the cost implications of service
delivery agreements – in real time –
for penalties, rewards, and new opportunities. For the first time,
enterprises and service providers have complete visibility and can
proactively manage service delivery across business and technology
infrastructure from one solution.
Oblicore’s software solutions are leveraged by
both service
providers and global 1200 enterprises, such as ABN Amro, BT, Cable &
Wireless, E.ON, France Telecom, Lufthansa Systems, Siemens Medical
Solutions, and T-Systems, to align their organizational performance with
business objectives. Oblicore is headquartered in Cambridge,
Massachusetts, with offices across North America, Europe, and Asia
Pacific. For more information, please visit http://www.oblicore.com.
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