CA, Inc. (NASDAQ: CA) today announced planned software enhancements, integrations, and services designed to help organizations realize faster time-to-value in their IT service management initiatives and improve IT economics in their organization. By unifying related IT service management features and functionality into three unified products, CA streamlines the delivery of automation to more effectively deliver and support business-aligned IT services. CA Service Desk Manager r12 and CA CMDB r12, also announced today, are essential planned components of CA’s move to simplify IT service management delivery.
LAS VEGAS (Business Wire EON) November 17, 2008 --
CA, Inc. (NASDAQ: CA) today announced planned software enhancements,
integrations, and services designed to help organizations realize faster
time-to-value in their IT service management initiatives and improve IT
economics in their organization. By unifying related IT service
management features and functionality into three unified products, CA
streamlines the delivery of automation to more effectively deliver and
support business-aligned IT services. CA Service Desk Manager r12 and CA
CMDB r12, also
announced today, are essential planned components of CA’s move to
simplify IT service management delivery.
“In a complex economic environment, IT spending is constantly under
scrutiny. IT organizations are being asked to show the value they are
delivering to the organization and how quickly that value is realized.
To that end, they are looking for service management products that are
well integrated and can be implemented quickly. At the same time,
customers want to be able to deploy components at their own pace based
on urgency and budgets,” said Judith Hurwitz, president of Hurwitz &
Associates, an industry analyst firm based in Newton, Mass.
“CA is changing the way IT service management solutions are delivered by
making yesterday’s products into today’s integrated features and
providing clear incremental integration paths to more complete service
management,” said Brian Bell, senior vice president and general manager,
CA Service Management. “We are removing some significant buying and
implementation obstacles that have hindered many IT service management
organizations from both quickly achieving time-to-value and reaching
their strategic goals of delivering and supporting services to meet
business objectives.”
CA is helping businesses accelerate their IT service management
deployments and IT services adoption by delivering:
-
Unified Product Offerings: CA has made it easier for customers
to attain more complete and integrated IT service management
capabilities, and ITIL® process support. By unifying important IT
service management capabilities into three unified products that
support service desk management, client management and asset
management, CA is helping lower the total cost of ownership of an
entire service management solution. In addition, CA is providing
incremental implementation paths for each product to give its
customers the means for faster initial implementation and
time-to-value. Streamlining the features under one product also
supports a single product license versus multiple product licenses to
get more complete IT service management capabilities. The three
products and their unified capabilities include:
-
CA
Service Desk Manager – helps optimize the support of core
business services while improving staff efficiency by automating
tasks and process flows across incident, problem, knowledge,
change and configuration (CMDB) processes (see today’s
related announcement for information on the next planned
release).
-
CA
IT Client Manager – helps increase the efficiency and security
of desktops, laptops and devices by automating the end-to-end
processes needed to manage them. CA IT Client Manager provides
comprehensive automation capabilities in a single product for
inventory, tracking, maintenance, O/S and personality migration,
patch management, analytics and decision-support across all
enterprise client devices.
-
CA
IT Asset Manager – provides visibility and control of IT
assets throughout their lifecycle to help reduce costs, mitigate
risks and support compliance initiatives. CA IT Asset Manager
enables essential business functions such as requisition contract,
vendor, software license and financial management across your
enterprise IT asset base.
-
CA EITM Business Service Integrations: Through a combination of
pre-built software integrations that cross traditional IT organization
and tool boundaries and implementation services provided by CA
Services, CA is helping customers rapidly deploy important
business processes and IT services for faster time to value. Two new
business service integrations, announced
today, have been developed as service offerings ready to be
implemented and deployed within an organization.
-
Identity
and Access Management as an Automated Service is
based on CA
Service Catalog and CA
Identity Manager to help further automate and simplify the
fulfillment of identity and access management-related service
requests using CA service management tools. Integrating business
technologies such as identity and access management into a service
management framework helps lower costs and reduce errors by
providing organizations with a single point of contact for the
delivery of IT services.
-
Manage Infrastructure as an IT Service, which integrates CA
CMDB with CA
NSM (formerly CA Unicenter Network and Systems Management) and CA
SPECTRUM Network Fault Manager, is designed to help customers
deal with infrastructure management complexity by providing a
complete 360-degree view of related services. By automatically
populating CA CMDB with configuration items and relationships from
the management tools, organizations are able to “see” what
supports an IT service and what business process that service
supports. It helps customers understand the impact a change on a
system will have to a service and it also improves service
availability by reducing mean-time-to-repair due to a deeper
understanding of the relationships among infrastructure and
service components.
-
CA Green Books: CA Green Books are online publications
available to CA customers to help them accelerate the value of their
IT investment by offering real-world solution scenarios and experience
focused on:
-
Implementation and deployment best practices, including
integration across multiple CA products.
-
Sample environment setups and configurations
-
Instructions to perform implementation tasks including
recommendations and the rationale behind choosing various options
and configurations.
-
CA Deployment Playbooks for IT Service Management: CA
Deployment Playbooks, including Rapid Implementation Services
Offerings, offer a consistent and proven step-by-step approach that CA
Services and eventually CA Partners can use to deploy in customer
environments various CA IT Service Management solutions from design to
final training. Backed by CA’s more than 30 years of experience
helping businesses manage their IT systems, CA Deployment Playbooks
were created to help CA Services implement CA technology using tested
methods designed to help customers quickly see business value from
their IT investment within 60 to 90 days of initiating a project.
Rapid Implementation Services Offerings further increase the value
realized by offering this implementation methodology at a fixed
price—reducing the chance of unexpected escalating costs. The IT
Service Management areas that CA Deployment Playbooks currently
support include Incident
/ Problem Management, IT Client Management, and IT Asset
Management.
-
CA Productivity Accelerator for CA Service Desk Manager:
Created to reduce the time it takes for end-user adoption of CA
Service Desk Manager, CA offers an automated content development
platform which helps organizations create and publish documentation,
training and support aids in a single development session. From
business process documents and user manuals to online simulations
published to an HTML Web site or learning management system,
organizations can create and publish content in a wide variety of
formats with just one development effort.
“The changes CA is making with its product and service offerings are
already showing for PSR and our customers and how we are better able to
serve them,” said Richard Carlson, vice president for Technology at PSR
Associates, a CA Platinum partner. “By streamlining CA Service Desk
Manager, CA will effectively be delivering a single product to solve a
complete business service challenge. This will directly impact the
bottom line by reducing total cost of ownership while helping with
license management. Having seen the process and methodology and content
with the Incident Problem Management Playbook, we’re eager to get into
training on the Playbooks. They’ll help us differentiate PSR from our
competitors with a road-tested way to help them realize faster
time-to-value in their IT investment.”
About CA
CA (NASDAQ: CA) is the world’s leading independent IT management
software company. With CA's Enterprise IT Management (EITM) vision and
expertise, organizations can more effectively govern, manage and secure
IT to optimize business performance and sustain competitive advantage.
For more information, visit www.ca.com.
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