Experts agree that response time is a key element for a successful restoration and recovery process after a fire or a water loss. For RestorationSOS™, immediate response is not just a standard, it’s a guarantee.
(PRWEB) July 31, 2006 -- RestorationSOS™ keeps raising the bar for water damage and fire damage emergency services, setting new standards for the damage restoration industry. Understanding that an immediate response can often prevent larger scale damages and expensive reconstructions, RestorationSOS™ sets new records in emergency response time.
To guarantee immediate response and to accommodate its customers’ special needs, the company’s 24/7 emergency hotline is operated by professional damage consultants, ready to answer every question, provide “first aid” tips, and dispatch restoration teams upon request. This standard of service assures that every customer is assisted in less than 30 seconds and never has to speak to an answering machine.
To support these standards, the company’s restoration teams are also on-call 24 hours a day, 365 days a year and are ready to be onsite within 60 minutes from the time dispatched.
Relying on its nationwide coverage, RestorationSOS™ recently developed relocation protocols, allowing it to mobilize restoration units to major floods and fire damaged areas in less than 24 hours to provide reinforcement to the company’s local teams, reducing customers waiting time to the absolute minimum possible.
“During last month’s rain storms my basement was flooded and I was standing in 6 inched of water,” says Mrs. Tania Williams from Maryland. “I called six different companies but everyone I called was busy or booked. I either got an answering machine or the answering service who told me that they have a 3 day waiting list. When I posted my request on RestorationSOS.com I was surprised that within just a few seconds from the time I posted my details I received a call from Leo, a RestorationSOS™ representative who asked me a few questions about the flooding and promised that team manager will call me within five minutes. Leo also told me to run a fan and the AC to start drying the basement. Five minutes later I received a call from Mr. David Beavers from Resource Restoration Services. He told me he was the team manager and asked me when I would like to start the dry out. David and his team arrived after 40 minutes and within a few hours my basement was completely clean, dry and treated against mold.”
Mr. David Beavers, from Resource Restoration, adds: “I received the call from RestorationSOS on 6/25, the second day of the flood, and I was told that additional teams were needed to reinforce local teams in Maryland. I immediately mobilized 4 units and joined the restoration effort on 6/26. In the next three days, my teams handled more than 45 calls, keeping an average response time of about 50 minutes.”
Since RestorationSOS.com was launched in November 2005, RestorationSOS™ handled hundreds of water damage and fire damage cases as well as numerous sewage backup and mold losses, restoring residential, commercial, and industrial properties to their pre loss condition while saving owners millions of dollars by reducing reconstruction costs and keeping businesses downtime to the absolute minimum required.
The RestorationSOS™ website captures the attention of 15,000 visitors every month. “The majority of our traffic comes from our education center as well as from our online marketing campaigns,” explains Jonathan Holland, VP of business development. “The RestorationSOS™ education center is quickly becoming the most comprehensive web resource for mold, water, and fire damage losses. Up to date we published more than 100 articles, providing our visitors with useful information about the different types of damages, including prevention tips, disaster readiness guides, and in-depth editorials, explaining how to deal with disasters as they occur. In addition, the company keeps expanding as we recruit more and more restoration professionals every month offering the industry a unique referral program and great exposure to geo targeted markets.”
Mr. David Beavers from Resource Restoration of Virginia and North Carolina: “I joined the RestorationSOS referral program at the end of June 2006 and I was amazed with the results. I realized that this program works, providing me with better ROI results than any other advertisement campaign I have tried because my billing statement is based on performance and I only pay for my qualified leads.”
For more information about services, provided by RestorationSOS™, visit www.RestorationSOS.com on the web or call 1-877-SOS-2407.
Copyright © 2006, The Synergy Effect, Inc.
Press Contact
Leo Nov
RestorationSOS™
1-877-767-2407
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