Oblicore, the leading provider of ITIL-based SLA Management software, today announced that YPHISE, an independent research firm, has certified Oblicore Guarantee as the highest ranked solution in its new Software Product Assessment report for Service Contract Management (SCM).
CAMBRIDGE, Mass. (Business Wire EON) January 15, 2008 --
Oblicore, the leading provider of
ITIL-based SLA Management software, today announced that YPHISE, an
independent research firm, has certified Oblicore Guarantee as the
highest ranked solution in its new Software Product Assessment report
for Service Contract Management (SCM).
As defined by YPHISE, Software Contract Management (SCM) solutions
enable companies to manage service contracts, Metrics and Key
Performance Indicators (KPI). This management includes:
-
Managing the contract according to the customer’s
expected needs.
-
Definition of service level agreements (SLA's) for each contract
-
Identification of operational actions required to implement these
agreements
-
Monitoring and analyzing agreement compliance over time
-
Management of the service’s financial
dimension
"SCM solutions help generate a competitive advantage through the ability
to commit to demanding SLA's. They improve the IT performance and
alignment to business needs. They are also essential for implementing IT
service management according to the ISO 20000-1 (December 2005) and ITIL
v3 (April 2007) frameworks. This market segment represents a priority
investment" says YPHISE Analyst Laetitia Bardoul from YPHISE Paris labs.
The assessment report aggregates more than 180 functional or technical
control items in order to evaluate solutions along four assessment
dimensions:
1. Alignment of IT service delivery on the business needs
2. Improving the IT performance according to the business requirements
3. Monitoring the levels for the metrics and KPI 's delivered to the
business
4. Improving SLA performance, service level metrics and costs
"Oblicore Guarantee is an efficient and comprehensive solution for the
management of service contracts. The solution provides powerful
capabilities in order to easily define the service contracts. Oblicore
Guarantee provides many customizable templates (e.g. contracts,
indicators and so on), a flexible use of catalogs, or a graphical
navigator allowing easy management of contracts, associated SLA's and
metrics. The solution also demonstrates advanced functions for the
monitoring of contract services over time, via the management of
predefined KPI's and basic calculation rules", says Laetitia Bardoul.
With SLA Management becoming a central concern to large enterprises and
service providers alike, Oblicore Guarantee's thought leadership
continues to ensure success for our customers," says Michael Carabetta,
CEO of Oblicore. "Oblicore is thrilled with this prestigious
certification, It emphasizes the importance of the SLA Management
process to these companies and underscores the value that our solution
drives."
Click here for
a copy of the research assessment.
Click here to
view the official YPHISE certificate.
See the Oblicore Guarantee solution at The
Pink Elephant IT Service Management Conference & Exhibition
About the YPHISE Award
The YPHISE AWARD is the unchallenged distinction for software products.
It is given to the best software after an in-depth assessment of the
leading competitors. The assessment is based on the YPHISE detailed list
of requirements designed to meet the needs of large companies. This list
of requirements includes more than 180 technical or functional
assessment items. The YPHISE AWARD is the only distinction based on an
ISO 9001:2000-certified comparative assessment of the software products.
ISO 9001:2000 is the worldwide quality standard. It guarantees
independence and focus on the key issues for large companies.
About YPHISE
YPHISE identifies and certifies the software products that allow large
companies to increase the value of their information systems while
optimizing the costs and managing the risks. YPHISE covers all areas of
interest in order to develop, operate, maintain and secure the
applications to compete. YPHISE has assessed 150 software products each
year since 1985. Each assessment is ISO 9001:2000-certified in order to
guarantee independence and to focus on key issues for large companies.
YPHISE distributes more than 8000 comparative assessment reports each
year all over the world. YPHISE has unparalleled experience in the
recognition of winning strategies in software vendor claims. Thousands
of investment decisions made by large companies have used YPHISE
independent research. For more information, please visit http://www.yphise.com.
About Oblicore
Oblicore is the leading provider of ITIL compliant SLA
Management software. Our flagship product, Oblicore Guarantee™,
automates, activates, and accelerates the monitoring, reporting, and
management of all business technology SLA's and service delivery for
enterprises and service providers. An enabler of business management,
Oblicore Guarantee™ allows organizations to
understand the cost implications of service delivery agreements –
in real time – for penalties, rewards, and new
opportunities. For the first time, enterprises and service providers
have complete visibility and can proactively manage service delivery
across business and technology infrastructure from one solution.
Oblicore’s software solutions are leveraged by
both service
providers and global 1200 enterprises, such as ABN Amro, BT, Cable &
Wireless, E.ON, Lufthansa Systems, Siemens Medical Solutions, and
T-Systems, to align their organizational performance with business
objectives. Oblicore is headquartered in Cambridge, Massachusetts, with
offices across North America, Europe, and Asia Pacific. For more
information, please visit http://www.oblicore.com.
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