Zenprise, Inc. today announced Zenprise for BlackBerry version 3.3, software that automatically troubleshoots BlackBerry(R) end user issues. Zenprise 3.3 expands the existing BlackBerry management solution with more detailed detection of user-specific Blackberry issues such as users with low battery life, weak signal strength, or low available device memory. With this software upgrade, enterprises can also more proactively identify issues outside their infrastructure that impact users, such as wireless carrier outages or users who are traveling in and out of network coverage. The software enables customers to quickly isolate and resolve greater than 75 percent of BlackBerry problems at the help desk.
FREMONT, Calif. (Business Wire EON) March 3, 2008 --
Zenprise, Inc. today announced Zenprise for BlackBerry version 3.3,
software that automatically troubleshoots BlackBerry®
end user issues. Zenprise 3.3 expands the existing BlackBerry management
solution with more detailed detection of user-specific Blackberry issues
such as users with low battery life, weak signal strength, or low
available device memory. With this software upgrade, enterprises can
also more proactively identify issues outside their infrastructure that
impact users, such as wireless carrier outages or users who are
traveling in and out of network coverage. The software enables customers
to quickly isolate and resolve greater than 75 percent of BlackBerry
problems at the help desk.
Zenprise is the only BlackBerry
monitoring solution that collects and analyzes data across the
BlackBerry Enterprise Server (BES), Exchange, and Active Directory
infrastructure. Zenprise both monitors
and troubleshoots
the BlackBerry environment, significantly reducing the volume of alerts
administrators receive when a problem occurs. The BES monitoring
software provides a holistic view of the entire environment affecting
the BlackBerry service. In addition to monitoring BES, Zenprise also
checks wireless carrier availability, Active Directory health, RIM SRP
availability, WAN/LAN network performance, and overall Exchange server
health.
"No single IT administrator can monitor every issue that affects the
BlackBerry Enterprise Server," said Jayaram Bhat, CEO of Zenprise. “Zenprise
gives enterprise customers
at all IT staff levels, from the help desk to the mobile administrator,
the ability to proactively identify and resolve BlackBerry user issues.”
New Zenprise 3.3 Key Features
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Enhanced detection of user specific Blackberry issues
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Root cause detection of enterprise activation issues, including
whether the user is provisioned with the wrong data plan
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Device-specific knowledge such as total memory, available memory,
battery life, basic configuration errors, and signal strength of
device
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Greater detection of CDO errors, hung MAPI threads, blocked worker
threads
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Increased detection of carrier issues
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Proactive notification when VIP users are out of network coverage
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Proactive notification when network carriers are experiencing
outages
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Greater flexibility around software installation and use of Zenprise
3.3 product
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Zenprise 3.3 can be installed to just manage BES & SQL servers,
BES, SQL, & Exchange servers, or BES, SQL, Exchange, and Active
Directory servers
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More granular roles based permissions for help desk
administrators, advanced operators and administrators to view and
troubleshoot user specific issues
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Zenprise 3.3 Pricing and Availability
Existing Zenprise customers will receive free software upgrades as part
of their license agreement. Zenprise 3.3 is generally available today.
Pricing begins at $35 per user for 1000 users.
To learn more about Zenprise proactive troubleshooting for BlackBerry,
go to www.zenprise.com/blackberry.
About Zenprise
A 2007 Gartner Cool Vendor, Zenprise software automatically
troubleshoots BlackBerry end user issues. Unlike pure monitoring
solutions, Zenprise identifies the root cause of end user issues and
provides detailed resolution steps to fix these problems. Founded in
2003, Zenprise is headquartered in Fremont, California and is privately
held with funding from investors Bay Partners, Mayfield, and Shasta
Ventures. Zenprise's executive and product teams bring enterprise
software experience from companies such as Mercury, EDS, Zambeel, Bay
Networks, and Loudcloud. For more information, go to www.zenprise.com.
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